Dear *******,
Greeting from the iTunes customer support team. Im Curtis and I will be assisting you with your problem. I understand that you are trying to purchase in the Apps store using your store credit.
It seems that canadian customers will not be able to purchase games or applications with store credit or an iTunes Gift Card in Canada. Customers residing in Canada may only purchase games and applications using a credit card.
I have also submitted this item for investigation. Apple will investigate the problem with this issue, but I can't say when or if the issue will be resolved. Please try again in a few weeks.
I do hope this information has been helpful to you. If there are any further questions or concerns about this matter please dont hesitate to reply to this email and let me know. Thank you for choosing the iTunes Support Store. We do appreciate your business.
Warmest Regards,
Curtis
iTunes Store Customer Support
Sun., Mon., Wednes., Thurs. and Fri. (10am-7pm) California
www.apple.com/iTunes/ww
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : *******
Customer Last Name : *******
email : *******
Web Order # :
Support Subject : Gift Card/Certificate
Sub Issue : Other
iTunes Account Name: *******
Platform : Windows XPSP2
Comments: I cannot use my gift cards to purchase apps for the iPhone. How can I use my gift cards to be used towards apps?
Thank You
Hmmm this is very weird.
I purchased a £25 gift card today.
Put it into my account and bought crash bandicoot on the app store via itunes no problem and I bought etcha skecth and monkey ball from the app store via the iphone no probs using a gift card
Maybe its because I'm from the UK?
Oh, I've got NO credit card info on my account.
Dear Mattias,
Thank you for contacting Apple about the App Store. We're so glad you're interested in this new offering.
I'm sorry, but you will not be able to purchase games or applications with store credit or an iTunes Gift Card in Canada. Due to tax laws and commerce restrictions for software in Canada, customers residing in Canada may only purchase games and applications using a credit card.
If you have any other concerns surrounding this, feel free to include them in your reply and I'll do my best to assist you.
I hope the information was helpful and that you continue to enjoy the iTunes Store.
Movies, TV Shows, iTunes U, App Store, Music, iPod Games, Music Videos, Audiobooks, Pixar Short Films, and Podcasts all available at the iTunes Store.
Sincerely,
Morgana
iTunes Store Customer Support
Please Note: I work T-Sa, 12-9PM CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Seems it's beyond Apple's control, here's the explanation I got:Dear Mattias,
Thank you for contacting Apple about the App Store. We're so glad you're interested in this new offering.
I'm sorry, but you will not be able to purchase games or applications with store credit or an iTunes Gift Card in Canada. Due to tax laws and commerce restrictions for software in Canada, customers residing in Canada may only purchase games and applications using a credit card.
If you have any other concerns surrounding this, feel free to include them in your reply and I'll do my best to assist you.
I hope the information was helpful and that you continue to enjoy the iTunes Store.
Movies, TV Shows, iTunes U, App Store, Music, iPod Games, Music Videos, Audiobooks, Pixar Short Films, and Podcasts all available at the iTunes Store.
Sincerely,
Morgana
iTunes Store Customer Support
Please Note: I work T-Sa, 12-9PM CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
No. Sorry. That's bogus. It was possible before the iPhone 3G was released to buy games for the iPod - that logic doesn't wash here.
Someone earlier mentioned there was a load problem with the servers some time ago. Hopefully they get that fixed soon. I want to play some games damn it.![]()
I didn't bother waiting for any changes. I downloaded the leaked file, and it works perfectly! If they decide to change it so we can use gift cards later, I would be happy to buy the update. If not, too bad!
Just buy a disposable credit card
Thank you for your reply, and I can understand that this is very frustrating as to why store credit cannot be used for purchasing from the Apps store. I also see that you would like to talk to a manager about this. I consulted a manager, as management is aware of all of this. The answer to your question as to why store credit cannot be used is because of the Canadian government. There are regulations on how money can be spent in each country, they suggested that you please contact your government and I am sure that they will have the answer for you.
They have put restrictions on us and so we have to apply to each country as instructed. I hope that makes sense, and that you are able to more answers from them.
Only thing... the only disposable credit card here comes from MuchMusic...
I do not understand why people are going out and buying themselves gift cards to purchase iTunes stuff with (specifically applications)? If it is your money, then what is the problem with using a credit card? I have my bank card on file with iTunes and that is what I use to purchase stuff. So there is really no need for an actual credit card.