Can receive mail, but cannot send mail (had a AOL SN)

Discussion in 'Mac Basics and Help' started by Khryz, Aug 16, 2007.

  1. Khryz macrumors 6502a

    Jan 7, 2007
    I only bought this Macbook about 2 weeks ago and it's my first laptop, and first mac - so I'm still learning. When I first booted it up it asked if I wanted to activate my .Mac trial, and later I realized that my Mail settings and iChat settings were set for a .Mac account. I fixed the iChat so I can get my AIM/AOL buddy list, and changed some things to receive my e-mail to my address, but I am not able to send mail out.

    The original account's description it has my, which is okay. But the actual e-mail address is (which doesn't exist). So I thought to make an iMAP account to throw my SN in there and it's description in Mail Pref is IMAP Account, e-mail address my correct For this the income mail server is, and the outgoing is I am not sure where I am going wrong but I couldn't send a simple e-mail to my mom on her PC.

    I am guessing the .mac account I made my accident is screwing something up and I don't know how to deactivate it, delete it, or make my account the primary.

    Any help!? Thanks!
  2. Khryz thread starter macrumors 6502a

    Jan 7, 2007
    Anyone have any idea what's wrong? It's still doing it and I have no knowledge or experience with "server settings" so I have no clue what I am doing. All I want to do is be able to send e-mail through my AOL screen name, yet I assume the .mac account is messing everything up.
  3. wrldwzrd89 macrumors G5


    Jun 6, 2003
    Solon, OH
    Try selecting the .Mac account in Mail's Account list and clicking the minus sign to get rid of it. Once that's done double-check your settings - the correct ones to use for AOL mail should be on their site somewhere.
  4. Khryz thread starter macrumors 6502a

    Jan 7, 2007
    Bumping this again - this is really weird. Still can't figure out why I can receive mail in Mac Mail from AOL Mail but I can't send it? I checked all the settings, even went step by step with a tutorial on google and still nothing.

    Any thoughts?
  5. mkrishnan Moderator emeritus


    Jan 9, 2004
    Grand Rapids, MI, USA
    How do you obtain your internet access (specifically... do you have Cable, DSL, or other, and who is your service provider)?
  6. Khryz thread starter macrumors 6502a

    Jan 7, 2007
    Hey! Thanks for the reply.

    We have Cable, and our service provider is Optimum Online. I'm on a wireless connection with my router from another computer, which is a Dell.

    I can send mail when I go to but not from Mac's Mail. So my AOL account can't be blocked, it's something to do with Mail.
  7. mad jew Moderator emeritus

    mad jew

    Apr 3, 2004
    Adelaide, Australia
    There are a few different reasons why this might be happening. Some ISPs block the use of SMTP servers other than their own in order to keep track of any potential spammers on their network. Check with your ISP as to what SMTP server you might be able to use.

    Alternatively, a firewall may be blocking the outgoing email port. In Mail's Preferences, try changing the outgoing port from 25 to 587 in the Accounts pane. :)
  8. mkrishnan Moderator emeritus


    Jan 9, 2004
    Grand Rapids, MI, USA
    You can send via the web interface, but can you send via a mail program on the Dell? I'm guessing either "no" or you haven't tried.

    Outgoing mail uses a standard called SMTP service. Over the past few years, ISPs have been blocking unauthenticated (and sometimes even authenticated) access to other people's SMTP servers on their networks, because they believe this will reduce spam.

    You typically have two options, one of which is almost guaranteed to work:

    1) If you haven't already done it, go to mail menu -> prefs -> accounts -> your account -> and click on the server settings button in the outgoing section at the bottom. Now if the port number is 25, make it 587 instead, click the "Use SSL" button, change Authentication to Password, and put your AOL screenname (I think no and password in the box. See if you are able to send e-mails with this change. (Sometimes you can also try using 587 but not doing the rest of this -- no SSL, no authentication, etc).

    2) If this doesn't work, change the SMTP server to the one that Optimum Online provides (seems to be, in place of the, and use port 25 with no authentication, no SSL, etc. That should definitely work.

    Neither method has any impact on what your e-mail address appears as -- you'll still send and receive e-mails as "" and others will also still see you as either way.

    Hope that helps! :)
  9. Khryz thread starter macrumors 6502a

    Jan 7, 2007
    Thanks you two!!

    I changed the port number and it worked! Awesome!
  10. BoyBach macrumors 68040


    Feb 24, 2006
    I would also like to extend my gratitude to the both of you!

    I've had this problem for *whisper whisper* a long time ( :eek: ) but now it's fixed and I can send emails using the Mail app for the first time. No more logging onto the internet for my emailing needs, yeah, baby!

  11. baller1771 macrumors newbie

    Sep 3, 2008
    more ?'s

    i am able to send email now but i am getting a "!" symbol next to my sent icon and it stats "The Sent mailbox could not be created on the mail server. The local “Sent Messages (AOL)” mailbox was created instead."
    " mail has changed your accounts mailbox behaviors prefernces to use the local "sent messages (AOL)" mailbox."

    anyone know what to do about this? thanks

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