Can someone help me out?

Discussion in 'iPhone' started by chamisool, Sep 21, 2014.

  1. chamisool macrumors newbie

    Joined:
    May 4, 2011
    #1
    I tried searching but I couldn't find an answer...

    So my question is if I buy an iPhone 6 from a carrier store such as Verizon, and if there is a dead pixel, can I request a replacement from the Apple store, or do I have to request it from Verizon? I called Verizon and they said I will have to play a restocking fee for a replacement so I am trying to avoid that route.

    I know Apple store replaces defective phones without a restocking fee.

    I was also shot down by two Apple stores when I requested to buy a full priced Verizon iPhone 6. They stated that the phones must be activated with a new contract for some reason.
     
  2. dlmart2 macrumors 6502a

    Joined:
    Nov 2, 2007
  3. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #3
    They're trying to charge you restocking fee on a defective product?
     
  4. chamisool thread starter macrumors newbie

    Joined:
    May 4, 2011
    #4
    Great, thank you for your help! I will buy the phone from a carrier store and work with the Apple store if the phone has a defect.

    ----------

    That was what I was wondering and I was told that if the shrink wrap is opened, there is a restocking fee for a replacement whether the phone is defective or not. Maybe the representative didn't have a clue.
     
  5. dcharleyultra macrumors 6502

    Joined:
    Sep 28, 2013
    #5
    Also, I believe that the Apple Store is the only place to get a full price Verizon iPhone 6/6+.

    I got my iPhone 6 from one on launch day.
     

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