Can someone help

[icesac26]

Both iTunes and Dashbord is not reading my internet, but Soft Update and FireFox/Safari all are, what is going on and how do I fix it???

Thanks in advance,

Donny

 

[M@lew]

Maybe they're being blocked by a program such as little snitch.

 

[mad jew]

Are you on a commercial or institutional connection that requires specific proxy settings?

 

[icesac26]

All I know is that it is my home computer and have never had this prob before.

 

[mad jew]

Have you tried resetting your network by unplugging your modem/router from the power for a minute or so before plugging it back in?

 

[icesac26]

I think I have a clue, I installed a program called iSheriff, and since then, Safari wont show anything but the isheriff page saying it doesn't trust it, even after I have used cleanapp to uninstall. It does affect all my apple programs (Safari, Disk Utility, iTunes, Dashbord, Software Update, etc) Can someone help with what to do now, I am thinking it may deal with prefs, but I cant see why, since Fire fox works right, and reads the connection just fine, it only affects the apple apps, and I can't even do a repair permissions

 

[mad jew]

Firefox sort of runs off its own internet settings so it makes sense that it hasn't been affected. I haven't used Cleanapp so I don't know how it works, but have you done a Spotlight search for any remaining files? Have you logged into iSheriff's support page to see if there's anything you may have missed when uninstalling?

 

[icesac26]

the head company, will not respond to my emails to help me remove it all. I have tried 3 times now, so anything else I can do besides reinstall everything on my harddrive

 

[mkrishnan]

You installed enterprise content security management on your own computer? Why on earth?

Okay, try this...

First, open activity monitor from your utilities folder. Type sheriff in the search bar; find the sheriff running process and kill the sucker. Might need to password in to do this.

Second, Delete the Sheriff folder from the applications folder.

Third, delete /library/startupitems/sheriff

Now if things are still not working, reboot (not sure you need to reboot).

Should resolve the issue.

Now never do it again.

 

[mad jew]

The restart may be necessary if some of the files are locked. They won't let you delete them from the Trash but it'll be possible to after a restart.

 

[icesac26]

ok did that and also spotlighted any sherriff files and deleted them, but still having the prob. anything else

 

[mad jew]

Okay then mate. Maybe look into an Archive & Install. Back everything up first, but it's a pretty safe procedure and should leave you with all your files.