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Nolander07

macrumors 6502a
Oct 16, 2012
556
164
Apple sends you a new phone. After it arrives you send them your broken one in the box provided by Apple.
 

xpected_one

macrumors regular
Sep 23, 2008
136
3
Texas
Apple sends you a new phone. After it arrives you send them your broken one in the box provided by Apple.
While this is the gust of it, what you didnt mention is that they put a hold on a card for the full replacement cost in case they dont ever get your device back. Apple then charges a service fee to replace the device.. which is 99$ i think. They send you a replacement phone with a prepaid label box and even tape to seal the box after you have put the faulty device in the box... its one of the best device swap out systems I have ever encountered as most want the device back to verify its bad etc..The only fault I can see is if you don't have a CC and only use debit as you will have that money unavailable until apple gets your old device and releases the hold.
 
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Sweet Pikake

macrumors member
Oct 29, 2015
51
36
Honolulu. Hawaii
Please and thank you
post #4 is correct, however if you don't have a credit card where Apple puts a hold for the cost, you can have Apple send you a box first to put your device in and when Apple receives the broken device, they will send you a replacement, I don't remember exactly how much they charge but I know it's not $99.00 I've attached the bill of lading when I sent my iPhone 12 Pro Max last month
iPhone 12 Pro Max.jpg
 

xpected_one

macrumors regular
Sep 23, 2008
136
3
Texas
post #4 is correct, however if you don't have a credit card where Apple puts a hold for the cost, you can have Apple send you a box first to put your device in and when Apple receives the broken device, they will send you a replacement, I don't remember exactly how much they charge but I know it's not $99.00 I've attached the bill of lading when I sent my iPhone 12 Pro Max last month View attachment 2088255
Yes the 99$ is the non refundable service fee... so Apple charges you the 99$ and then holds the cost of the phone on a CC. Once your device is received by their 3rd party intake facility usually in KY, Apple will release the hold of the device.
 

bpeeps

Suspended
May 6, 2011
3,678
4,630
While this is the gust of it, what you didnt mention is that they put a hold on a card for the full replacement cost in case they dont ever get your device back. Apple then charges a service fee to replace the device.. which is 99$ i think. They send you a replacement phone with a prepaid label box and even tape to seal the box after you have put the faulty device in the box... its one of the best device swap out systems I have ever encountered as most want the device back to verify its bad etc..The only fault I can see is if you don't have a CC and only use debit as you will have that money unavailable until apple gets your old device and releases the hold.
And that's IF they have your phone model in stock. I had to wait a week for them to replace my 12 Pro because they didn't have 512GB in stock to send me.
 

Hansana

macrumors 6502
Original poster
Jul 2, 2014
360
506
So let’s say I break my screen. I know they can repair it if I take it to the store. Can I still request a express replacement and keep that one instead repairing the one I broke?

I’m confused because some say once they repair the old one I have to send the replacement back and I will get the one they fixed.
 

W£S

macrumors regular
Feb 11, 2021
202
253
So let’s say I break my screen. I know they can repair it if I take it to the store. Can I still request a express replacement and keep that one instead repairing the one I broke?

I’m confused because some say once they repair the old one I have to send the replacement back and I will get the one they fixed.
For express replacement, they will never send you back the old phone.

But to use express replacement service for a cracked screen, it means that they will charge you the amount for accidental damage, whereas if you bring the phone to the store, you can pay a lower amount for accidental screen replacement
 
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