Sorry to ask this here, but I think there are people here that will be more helpful than T-Mobile customer service reps. I called T-Mobile CS this morning... got hung up on the first time, called back and got transferred to SIX DIFFERENT PEOPLE. Not a single one of them knew what they were doing. One guy claimed to have me set up and that my iPad would be working in 2 hours. Got a message on my iPad later that device registration failed. Took my iPad to local T-Mobile store this evening... the guy there was even more clueless. Zero help. T-Mobile has the worst customer service I've dealt with. Didn't think anyone would be able to wrestle that title away form Time Warner Cable, but here we are. They were all friendly enough I guess... just completely clueless. Anyways, I bought a 128 gb T-Mobile iPad Air from the Apple store. I just want to get it activated for the free 200mb data. Can anyone give me instructions on how to do that? I'm afraid one of the guys on the phone might have screwed up the account somehow. I think he set up a prepaid acct and gave a phone number for it (no idea why). Help?