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Can someone tell me what this error means?

koulmj

koulmj

Suspended
Original poster
Mar 18, 2013
376
471
I have a macbook air, 11 in from early 2014 running the 10.11.4 version of OSX. Several times now my mac has just shut down, once while I was trying to open my email, and other times while I was away from the desk and the machine was just sitting idle. The error report is as follows, can someone tell me what it means?


TIA.



Anonymous UUID: 93BB9B47-AD0E-D5C0-D96C-C24AACAF996D

Sat Apr 9 07:57:29 2016

*** Panic Report ***
panic(cpu 2 caller 0xffffff801c3ce40a): Kernel trap at 0xffffff7f9e8274f0, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000134, CR3: 0x00000000152840ac, CR4: 0x00000000001627e0
RAX: 0x0000000000000134, RBX: 0xffffff8028b12dd8, RCX: 0x0000000000000000, RDX: 0x000000000000004d
RSP: 0xffffff8023e4b560, RBP: 0xffffff8023e4b740, RSI: 0x0000000000000002, RDI: 0x0000000000000000
R8: 0x000000000000ffff, R9: 0x0000000000000001, R10: 0x0000000000000003, R11: 0xffffff914002e000
R12: 0x0000000010646101, R13: 0x00000000112eb101, R14: 0x000000001132b001, R15: 0x00000000111eb101
RFL: 0x0000000000010286, RIP: 0xffffff7f9e8274f0, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000134, Error code: 0x0000000000000002, Fault CPU: 0x2, PL: 0

Backtrace (CPU 2), Frame : Return Address
0xffffff8023e4b1f0 : 0xffffff801c2dab12
0xffffff8023e4b270 : 0xffffff801c3ce40a
0xffffff8023e4b450 : 0xffffff801c3ec273
0xffffff8023e4b470 : 0xffffff7f9e8274f0
0xffffff8023e4b740 : 0xffffff7f9e82dd2d
0xffffff8023e4b7b0 : 0xffffff7f9e7d4939
0xffffff8023e4b7e0 : 0xffffff7f9e82dab9
0xffffff8023e4b820 : 0xffffff7f9e7d499a
0xffffff8023e4b850 : 0xffffff7f9e82da2a
0xffffff8023e4b890 : 0xffffff7f9e7d4daa
0xffffff8023e4bb10 : 0xffffff7f9e7d442b
0xffffff8023e4bb50 : 0xffffff7f9e7d42de
0xffffff8023e4bb80 : 0xffffff7f9e7d39b4
0xffffff8023e4bbc0 : 0xffffff7f9e82defd
0xffffff8023e4bbe0 : 0xffffff801c8df277
0xffffff8023e4bd20 : 0xffffff801c397cc0
0xffffff8023e4be30 : 0xffffff801c2df283
0xffffff8023e4be60 : 0xffffff801c2c28b8
0xffffff8023e4bea0 : 0xffffff801c2d2665
0xffffff8023e4bf10 : 0xffffff801c3b8bda
0xffffff8023e4bfb0 : 0xffffff801c3eca96
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f9e7ab000->0xffffff7f9e816fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f9cbaa000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f9d6a5000
com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f9e825000->0xffffff7f9e892fff
dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f9d56f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f9cbaa000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f9d6a5000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f9e7ab000

BSD process name corresponding to current thread: Messages

Mac OS version:
15E65

Kernel version:
Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Kernel slide: 0x000000001c000000
Kernel text base: 0xffffff801c200000
__HIB text base: 0xffffff801c100000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)

System uptime in nanoseconds: 6961332980128
last loaded kext at 5818570576010: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f9ee2c000, size 12288)
last unloaded kext at 5878681521303: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f9ee2c000, size 12288)
loaded kexts:
com.symantec.nfm.kext 7.0.2f26
com.symantec.ips.kext 7.0.2f26
com.symantec.internetSecurity.kext 7.0.2f26
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.21.18
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleIntelHD5000Graphics 10.1.4
com.apple.driver.AppleHDA 274.7
com.apple.iokit.IOBluetoothSerialManager 4.4.4f4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.driver.AppleIntelFramebufferAzul 10.1.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.8.9
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleHV 1
com.apple.driver.AppleCameraInterface 5.46.0
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleBluetoothHIDKeyboard 181
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.4.4f4
com.apple.driver.DspFuncLib 274.7
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.2.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.iokit.IOBluetoothFamily 4.4.4f4
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 205.3
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 274.7
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 274.7
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleIntelLpssUARTCommon 2.0.60
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleMultitouchDriver 304.10.2
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleHSSPIHIDDriver 43
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 43
com.apple.driver.AppleIntelLpssSpiController 2.0.60
com.apple.driver.AppleIntelLpssGspi 2.0.60
com.apple.driver.AppleIntelLpssDmac 2.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
 
Symantec bad? Like I should use a different program?

EDIT
Is there a way to see error log history? I just got this message that I posted up top when the machine rebooted, how can I see how many total times this computer has crashed when I'm not looking?
 
Last edited:
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