Can someone tell me what this error means?

Discussion in 'MacBook Air' started by koulmj, Apr 9, 2016.

  1. koulmj Suspended

    koulmj

    Joined:
    Mar 18, 2013
    #1
    I have a macbook air, 11 in from early 2014 running the 10.11.4 version of OSX. Several times now my mac has just shut down, once while I was trying to open my email, and other times while I was away from the desk and the machine was just sitting idle. The error report is as follows, can someone tell me what it means?


    TIA.



    Anonymous UUID: 93BB9B47-AD0E-D5C0-D96C-C24AACAF996D

    Sat Apr 9 07:57:29 2016

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff801c3ce40a): Kernel trap at 0xffffff7f9e8274f0, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000134, CR3: 0x00000000152840ac, CR4: 0x00000000001627e0
    RAX: 0x0000000000000134, RBX: 0xffffff8028b12dd8, RCX: 0x0000000000000000, RDX: 0x000000000000004d
    RSP: 0xffffff8023e4b560, RBP: 0xffffff8023e4b740, RSI: 0x0000000000000002, RDI: 0x0000000000000000
    R8: 0x000000000000ffff, R9: 0x0000000000000001, R10: 0x0000000000000003, R11: 0xffffff914002e000
    R12: 0x0000000010646101, R13: 0x00000000112eb101, R14: 0x000000001132b001, R15: 0x00000000111eb101
    RFL: 0x0000000000010286, RIP: 0xffffff7f9e8274f0, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000134, Error code: 0x0000000000000002, Fault CPU: 0x2, PL: 0

    Backtrace (CPU 2), Frame : Return Address
    0xffffff8023e4b1f0 : 0xffffff801c2dab12
    0xffffff8023e4b270 : 0xffffff801c3ce40a
    0xffffff8023e4b450 : 0xffffff801c3ec273
    0xffffff8023e4b470 : 0xffffff7f9e8274f0
    0xffffff8023e4b740 : 0xffffff7f9e82dd2d
    0xffffff8023e4b7b0 : 0xffffff7f9e7d4939
    0xffffff8023e4b7e0 : 0xffffff7f9e82dab9
    0xffffff8023e4b820 : 0xffffff7f9e7d499a
    0xffffff8023e4b850 : 0xffffff7f9e82da2a
    0xffffff8023e4b890 : 0xffffff7f9e7d4daa
    0xffffff8023e4bb10 : 0xffffff7f9e7d442b
    0xffffff8023e4bb50 : 0xffffff7f9e7d42de
    0xffffff8023e4bb80 : 0xffffff7f9e7d39b4
    0xffffff8023e4bbc0 : 0xffffff7f9e82defd
    0xffffff8023e4bbe0 : 0xffffff801c8df277
    0xffffff8023e4bd20 : 0xffffff801c397cc0
    0xffffff8023e4be30 : 0xffffff801c2df283
    0xffffff8023e4be60 : 0xffffff801c2c28b8
    0xffffff8023e4bea0 : 0xffffff801c2d2665
    0xffffff8023e4bf10 : 0xffffff801c3b8bda
    0xffffff8023e4bfb0 : 0xffffff801c3eca96
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f9e7ab000->0xffffff7f9e816fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f9cbaa000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f9d6a5000
    com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f9e825000->0xffffff7f9e892fff
    dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f9d56f000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f9cbaa000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f9d6a5000
    dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f9e7ab000

    BSD process name corresponding to current thread: Messages

    Mac OS version:
    15E65

    Kernel version:
    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
    Kernel slide: 0x000000001c000000
    Kernel text base: 0xffffff801c200000
    __HIB text base: 0xffffff801c100000
    System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)

    System uptime in nanoseconds: 6961332980128
    last loaded kext at 5818570576010: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f9ee2c000, size 12288)
    last unloaded kext at 5878681521303: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f9ee2c000, size 12288)
    loaded kexts:
    com.symantec.nfm.kext 7.0.2f26
    com.symantec.ips.kext 7.0.2f26
    com.symantec.internetSecurity.kext 7.0.2f26
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 110.21.18
    com.apple.driver.ApplePlatformEnabler 2.6.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleBluetoothMultitouch 90.3
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleIntelHD5000Graphics 10.1.4
    com.apple.driver.AppleHDA 274.7
    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
    com.apple.driver.AppleIntelFramebufferAzul 10.1.4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleBacklight 170.8.9
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleCameraInterface 5.46.0
    com.apple.driver.AppleSMCLMU 208
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.driver.AppleTopCaseHIDEventDriver 86
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.driver.AirPort.Brcm4360 1040.1.1a6
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleBluetoothHIDKeyboard 181
    com.apple.kext.triggers 1.0
    com.apple.driver.IOBluetoothHIDDriver 4.4.4f4
    com.apple.driver.DspFuncLib 274.7
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSurface 108.2.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
    com.apple.iokit.IOBluetoothFamily 4.4.4f4
    com.apple.AppleGraphicsDeviceControl 3.12.6
    com.apple.iokit.IOAcceleratorFamily2 205.3
    com.apple.driver.CoreCaptureResponder 1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleHDAController 274.7
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 274.7
    com.apple.iokit.IOAudioFamily 204.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleIntelLpssUARTCommon 2.0.60
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.AppleMultitouchDriver 304.10.2
    com.apple.driver.AppleHIDTransport 5
    com.apple.driver.AppleHIDKeyboard 181
    com.apple.driver.AppleHSSPIHIDDriver 43
    com.apple.driver.CoreStorage 517.20.1
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 6.0.2
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleHSSPISupport 43
    com.apple.driver.AppleIntelLpssSpiController 2.0.60
    com.apple.driver.AppleIntelLpssGspi 2.0.60
    com.apple.driver.AppleIntelLpssDmac 2.0.60
    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBXHCI 1.0.1
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
     
  2. AFEPPL macrumors 68030

    AFEPPL

    Joined:
    Sep 30, 2014
    Location:
    England
    #2
    Type 14, so it's a memory problem.
    Symantec... Hmmm! try removing that first.
     
  3. koulmj, Apr 9, 2016
    Last edited: Apr 9, 2016

    koulmj thread starter Suspended

    koulmj

    Joined:
    Mar 18, 2013
    #3
    Symantec bad? Like I should use a different program?

    EDIT
    Is there a way to see error log history? I just got this message that I posted up top when the machine rebooted, how can I see how many total times this computer has crashed when I'm not looking?
     

Share This Page