Can the Genius Bar replace home buttons?

Discussion in 'iPhone' started by laney1999, Jul 24, 2015.

  1. laney1999 macrumors newbie

    Joined:
    Mar 11, 2015
    #1
    hi,
    Was just wondering if the Genius Bar can or cannot replace home buttons for the iPhone 6 in store or would they just replace an iPhone 6 with home button problems? Thanks!
     
  2. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #2
    I'm pretty sure Apple would replace the whole phone, or the whole screen at the very least.

    Don't go to a third party though - the iPhone 5s/6 home button can't be replaced without stopping Touch ID from working as it's 'attached' to the secure enclave. Apple can do it, but I don't think they do as it's usually easier to replace the handset.
     
  3. laney1999 thread starter macrumors newbie

    Joined:
    Mar 11, 2015
    #3
    Hey, thanks for your reply, it's just that my home button, when lightly tapped on the left hand side, depresses slightly and has an audible snapping sound ( not the same as actually pushing the button) and if you run your fingertip from left to right on the button you can feel the depressing on the left hand side and hear a louder snap sound. This is my 3rd iPhone after two replacements which concerns me as to the quality of the phone. I have a Genius Bar appointment tomorrow, what would be the likely outcome of the appointment? Would the fact I've had it replaced twice affect the outcome?
     
  4. wakinghour macrumors regular

    Joined:
    Jul 16, 2012
    #4
    He's right. Absolutely do not get it fixed by a 3rd party. A broken home button many times can be considered the same as a broken screen (even with the iPhone 5). They're connected. I am basing this on the Apple store advice so keep that in mind.
     
  5. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #5
    Probably not - I'm on my fourth 6 Plus, all for different issues. It's a bit annoying, but usually Apple devices are reliable so I'm just thankful it's easy to get fixed.

    The like outcome is just them giving you a new handset.
     
  6. laney1999 thread starter macrumors newbie

    Joined:
    Mar 11, 2015
    #6
    Suppose I can't complain, new phone! Don't really mind even if it is a refurb, it's more thoroughly checked!
     
  7. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #7
    That's what you'd hope...

    I got my last replacement last month and it had a brand new battery and, touch wood, is flawless. One thing I do really, really appreciate with Apple is their customer service.
     
  8. laney1999 thread starter macrumors newbie

    Joined:
    Mar 11, 2015
    #8
    Exactly, never had a problem with them.
     
  9. jahall05 macrumors regular

    Joined:
    Jul 30, 2013
    #9
    They can, but they replace the entire screen assembly as the home button is part of it. Do NOT have a third party do it, as they have special machines or something to make the touch ID work...if you just swap the screen and button the touch ID sensor will not work.
     
  10. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #10
    Rubbish. The only difference is they calibrate the screen. I do third party repairs myself and that is the only difference. I can swap the Touch ID sensor out all day long without any issue.

    Op Apple will replace the whole front as that's what's they are supplied. It's a complete unit with screen, digitiser, earpiece, all sensors, camera and Touch ID home button built in.

    If after testing its not the Touch ID button then they will dons warranty swap on the whole phone.
     
  11. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #11
    Don't you need the original flex cable for the Touch ID? Or something along those lines. I always thought the sensor was linked to the secure enclave from reading iFixit.
     
  12. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #12
    The button is connected back to the logic board via a ribbon cable. It's a complete part
     
  13. laney1999 thread starter macrumors newbie

    Joined:
    Mar 11, 2015
    #13
    Hey guys, just thought I'd tell you that Apple did replace the phone! They physically confirmed the looseness of the home button and I thought it worth mention the occasional popping noise from the bottom right of the screen. The genius then placed it flat on the table with the camera over the edge of the table and to my astonishment, the phone actually rocked top to bottom but because he couldn't find a point of contact, he replaced the phone. ( I didn't mention that I dropped it on Monday don't hold it against me! Here's the full service authorisation document:

    Problem Description/Diagnosis
    Issue: Customer reports that after having device replaced screen will click in bottom right corner and home button will audibly click as well
    Steps to Reproduce: Verified at Genius Bar with physical inspection
    Cosmetic Condition: Enclosure has twisted slightly
    Proposed Resolution: Replace as no points of impact
     
  14. MyMacintosh macrumors regular

    Joined:
    Aug 10, 2012
    #14
    I had one of my volume buttons misaligned with the spring below it so it was flush with the side of the phone. I asked if they could replace it and they just went in and replace the entire phone. Needless to say, I was not complaining :)
     

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