A friend of mine Air 2 screen practically been destroyed while accidentally dropping it on the floor. She went to Apple and she was hoping that they would fix her screen. But they told her that they wouldn't be able to fix that, she would need a replacement. The dilemma shes facing is her Air 2 is currently jailbroken and now that Apple has closed the jailbreak... Could she ask for a specific iOS firmware? Or is there a guarantee that all refurbished models will be updated to the newest firmware?