General Can you ask Apple Genius for a specific iOS firmware?

Ludatyk

macrumors 68000
Original poster
May 27, 2012
1,647
690
Texas
A friend of mine Air 2 screen practically been destroyed while accidentally dropping it on the floor. She went to Apple and she was hoping that they would fix her screen. But they told her that they wouldn't be able to fix that, she would need a replacement.

The dilemma shes facing is her Air 2 is currently jailbroken and now that Apple has closed the jailbreak... Could she ask for a specific iOS firmware? Or is there a guarantee that all refurbished models will be updated to the newest firmware?
 
Last edited:

aPple nErd

macrumors 68030
Feb 12, 2012
2,603
254
Jailbreaks/IOS Hacks
A friend of mine Air 2 screen practically been destroyed while accidentally dropping it on the floor. She went to Apple and she was hoping that they would fix her screen. But they told her that they wouldn't he able to fix that, she would need a replacement.

The dilemma shes facing is her Air 2 is currently jailbroken and now that Apple has closed the jailbreak... Could she ask for a specific iOS firmware? Or is there a guarantee that all refurbished models will be updated to the newest firmware?
they will feed you some crap about how it's always on the newest firmware. usually some are on a previous one. just hope you get an 8.1.2 ipad.
 

Synergie

macrumors 6502a
Jan 15, 2011
771
209
Halifax, Canada
Or go to one of the many shops around that will replace screens for a fee. I required a new screen for my iPhone 4s a few years ago and it cost only 85.00 CDN fully installed.
 

Synergie

macrumors 6502a
Jan 15, 2011
771
209
Halifax, Canada
Idk why you'd wanna void the warranty and get a usually junk screen
JB voids the warranty anyway... and sometimes it comes down to the choice of keeping the JB.

The place I went used OEM parts and the screen was no junk, you could not tell that it had been replaced at all! But be prepared for an iPad to pay between 1 and 2 hundred dollars for it.

The alternative is live with stock.
 

thadoggfather

macrumors G4
Oct 1, 2007
10,849
7,719
I would think most/ a lot of Inventory for replacements is still 8.1.2 or below.

8.1.3 is only two weeks old
 

Ludatyk

macrumors 68000
Original poster
May 27, 2012
1,647
690
Texas
Or go to one of the many shops around that will replace screens for a fee. I required a new screen for my iPhone 4s a few years ago and it cost only 85.00 CDN fully installed.
I've read the Air 2 screen is one of the toughest iDevice to replace thus far... wouldn't wanna put it in the hands of some shop. Best to get a replacement... And have no worries going forward..

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I would think most/ a lot of Inventory for replacements is still 8.1.2 or below.

8.1.3 is only two weeks old
I was thinking the same thing. But wasn't entirely sure... it's a toss up. Just not sure how to handle it...
 

TWO2SEVEN

macrumors 68040
Jun 27, 2010
3,520
637
Plano, TX
JB voids the warranty anyway... and sometimes it comes down to the choice of keeping the JB.

The place I went used OEM parts and the screen was no junk, you could not tell that it had been replaced at all! But be prepared for an iPad to pay between 1 and 2 hundred dollars for it.

The alternative is live with stock.
Jailbreaking does not void the warranty. Also, it is highly unlikely that the repair shop used genuine Apple parts unless they were salvaging them from other broken devices.
 

UAV

macrumors regular
Jan 11, 2015
178
84
of course you can. but i don't think it will do you any good. btw you can also ask them to give you a free iphone. but then again i don't think they will do it lol...
 

IrishVixen

macrumors 68020
Jun 20, 2010
2,487
96
The dilemma shes facing is her Air 2 is currently jailbroken and now that Apple has closed the jailbreak... Could she ask for a specific iOS firmware? Or is there a guarantee that all refurbished models will be updated to the newest firmware?
Though they'll say it's the latest, it isn't always. My replacement iPhone 6 was actually two firmware revisions back from what was current at the time. It's just luck of the draw.
 

aPple nErd

macrumors 68030
Feb 12, 2012
2,603
254
Jailbreaks/IOS Hacks
JB voids the warranty anyway... and sometimes it comes down to the choice of keeping the JB.

The place I went used OEM parts and the screen was no junk, you could not tell that it had been replaced at all! But be prepared for an iPad to pay between 1 and 2 hundred dollars for it.

The alternative is live with stock.
its not like apple could tell if you had jailbroken if you restore...
 

bushido

Suspended
Mar 26, 2008
8,070
2,746
Germany
JB voids the warranty anyway... and sometimes it comes down to the choice of keeping the JB.

The place I went used OEM parts and the screen was no junk, you could not tell that it had been replaced at all! But be prepared for an iPad to pay between 1 and 2 hundred dollars for it.

The alternative is live with stock.
there's no such thing as OEM parts for Apple products.
 

troy14

macrumors 6502a
Mar 25, 2008
729
83
Las Vegas (Summerlin), NV
there's no such thing as OEM parts for Apple products.
Well, technically there are OEM parts, because OEM stands for "Original Equipment Manufacturer" and Apple has to get the parts from somewhere...however, I don't think anywhere in the U.S. or where there are Apple stores sells these OEM parts.

I wonder in places where there are no Apple stores and instead have authorized service dealers if they ever would sell an OEM part (either shady, or just don't care?)