Can you change shipping speed after you place an order?

Discussion in 'iPhone' started by Avenger, Sep 20, 2013.

  1. Avenger macrumors 6502a

    Joined:
    Sep 20, 2007
    #1
    When I ordered the iPhone 5s at 12:00AM I failed to notice the expediated shipping option. Can I call to have it changed? Or should I forget it since these customer service reps have made mistakes before and you have a xhance of losing your place in the queue?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Nope, unless you want to cancel and reorder it and that means getting in the back of the virtual line.
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #3
    Curious to know if this isn't something that can't be done by calling Apple. I've changed shipping speed of a computer before, but not an iPhone. A phone call had to be made though.
     
  4. Beezy253 macrumors 6502

    Joined:
    Sep 19, 2013
    Location:
    Tacoma, WA
    #4
    If you have the patience, I'm pretty sure you could call the Sales department and have them change the shipping speed?

    I actually got my $10.00 shipping fee waived for the 30+ minute hold time.
     
  5. Apple fanboy macrumors Core

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #5
    I've heard people on here trying this before and their order getting delayed. I'd just wait it out.
     
  6. sparkhill macrumors regular

    Joined:
    Oct 27, 2010
    #6
    Here is what Apple says...
     

    Attached Files:

  7. sparkhill macrumors regular

    Joined:
    Oct 27, 2010
    #7
    So, after posting the above, I called Apple and they were able to change the shipping speed to expedited. I was told the phone is coming from overseas, the phone would arrive one day earlier Sep 27-Oct 1, and the cost was $6.00.
     
  8. LizKat macrumors 68040

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #8
    Heh I did that one time back in the day of the first MBA launch. The thing came on its originally estimated date anyway... turned out that at that time, FedEx was not actually coming to this stretch of the boondocks every day. Learned my lesson, even if FedEx has since learned theirs and trundles through this area every day now. I just let the stuff show up when it shows up.
     
  9. Avenger thread starter macrumors 6502a

    Joined:
    Sep 20, 2007
    #9
    Hmm. I called up about the expediated shipping and he said when he did it, it didn't make a difference in delivery date. Anyway when I now look at my order it says : Sep 27 - Oct 1 by 2-3 Business Days and I didn't have to pay any extra money so I guess I'm happy. Weird.
     
  10. DanyDanyella macrumors member

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    Sep 18, 2013
    Location:
    Miami, FL
  11. musukosan macrumors regular

    Joined:
    Aug 6, 2008
    #11
    This is old info apparently because today, when I ordered my 5s I had the option to expedite shipping.
     
  12. Avenger thread starter macrumors 6502a

    Joined:
    Sep 20, 2007
    #12
    Looks like the customer rep actually did change the shipping speed. I got a confirmatory change e-mail. Cut and pasted here...

    ----
    Order Change Confirmation

    Dear XXXXX XXXXXX,
    We updated your order with the following changes:

    Shipping Method updated:
    2-3 Business Days

    Item Details


    Delivers Sep 27 - Oct 1 by 2-3 Business Days

    iPhone 5s 32GB Space Gray (GSM)

    Visit online Order Status for the most up-to-date information about your order.

    The Apple Online Store
     
  13. Baf110 macrumors newbie

    Joined:
    Aug 9, 2010
    #13
    I can also confirm that phone reps are able to change the speed to expedited shipping after you ordered. I placed an order at 3:01am EST and just called the 800 number and spoke to a friendly rep who changed it for me free of charge. Previously order showed arriving Sept. 30-Oct. 3 and now it shows Sept. 27-Oct.1. Hope this helps.

    UPDATE: I also just received an e-mail confirmation confirming the shipping speed changed to 2-3 days (coming from overseas) and "Delivers Sep 27 - Oct 1"
     
  14. applesith macrumors 68030

    applesith

    Joined:
    Jun 11, 2007
    Location:
    Manhattan
    #14
    They are all coming together in batches at the same speed. Expedited shipping does nothing on iPhone launches. I placed 2 orders for a 5 last year one with the paid expedited and one with the free option and they showed up on the same day. Different trucks, but the same day. I think the free shipping one may have been at my door earlier in the day too.
     
  15. Beezy253 macrumors 6502

    Joined:
    Sep 19, 2013
    Location:
    Tacoma, WA
    #15
    I believe if you pay for expedited shipping, you should receive the package before 10:30am?
     
  16. Avenger thread starter macrumors 6502a

    Joined:
    Sep 20, 2007
    #16
    Well there was a $10 expediated option this time. Maybe because it is not a pre-order scenario this time? Anyway I got it changed to expediated and they didn't mess up the order or charge me, so no harm no foul.
     
  17. brinycbri macrumors 6502a

    Joined:
    Mar 13, 2007
    #17
    me tooooo. i still think it speeds up from the US hub to your door rather than from asia to the US hub
     
  18. wermy macrumors regular

    Joined:
    Apr 15, 2013
    #18
    I'd like to call and change my shipping method, does anyone have the number?

    Also to the people saying this won't change shipping time because they call come over in batches from China... Once they get to the US, they still have to be shipped to folks' houses. This could shave off a few days for me, living in the midwest.
     
  19. IamFaustus macrumors member

    Joined:
    Oct 13, 2009
    #19
    I called but no dice. The guy I talked to was in Portland OR. He told me he could not change my shipping to expedite the order without sending me to the bottom of the queue. He said my expected delivery of the 30 to the 2nd was much better than other orders he has seen. It was worth a try.
     
  20. BMNEUR macrumors member

    BMNEUR

    Joined:
    Jul 22, 2013
    Location:
    Louisville
    #20
    Not really, standard shipping for iPhones are sent via Next Day air to the final destination after clearing customs through UPS (Louisville) or FedEx (Memphis). The reason it's "Standard" is because customs can sometimes eat up a few days. Hopefully mine comes UPS so no forwarding is necessary and gets sent straight to my delivery hub.
     
  21. wermy macrumors regular

    Joined:
    Apr 15, 2013
    #21
    Ah, I didn't know that. If that's true then that saves me a while of waiting in a phone queue, and feeling bad for bugging a customer service person on iphone launch day. :p
     
  22. BMNEUR macrumors member

    BMNEUR

    Joined:
    Jul 22, 2013
    Location:
    Louisville
    #22
    Good idea. It's not worth the $10 to POSSIBLY get it a day early when your phone will be with one of the first shipment pallets. If it makes you feel better, you can still do it though. Opinions may vary.
     
  23. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #23
    Customer service just switched it to 2 day for me for free for my phone and case. It shows 9/27-10/1 now, 1 day sooner than previously. If it works, great. If not, nothing lost.
     
  24. mac.cali macrumors 65816

    Joined:
    Mar 16, 2012
    #24
    I called and after on hold for a hour, I was told it's not possible. What a waste of time! Clearly it was an agent that didn't know anything.
     
  25. ck2875 macrumors 6502a

    ck2875

    Joined:
    Mar 25, 2009
    Location:
    Brighton
    #25
    I just called and got my AT&T shipping address changed (whew) and upgraded to expedited shipping for $6.00. It bumped my delivery date up to 9/27-10/1.
     

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