When I ordered the iPhone 5s at 12:00AM I failed to notice the expediated shipping option. Can I call to have it changed? Or should I forget it since these customer service reps have made mistakes before and you have a xhance of losing your place in the queue?
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Can you change shipping speed after you place an order?
- Thread starter Avenger
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Curious to know if this isn't something that can't be done by calling Apple. I've changed shipping speed of a computer before, but not an iPhone. A phone call had to be made though.
If you have the patience, I'm pretty sure you could call the Sales department and have them change the shipping speed?
I actually got my $10.00 shipping fee waived for the 30+ minute hold time.
I actually got my $10.00 shipping fee waived for the 30+ minute hold time.
I've heard people on here trying this before and their order getting delayed. I'd just wait it out.
Heh I did that one time back in the day of the first MBA launch. The thing came on its originally estimated date anyway... turned out that at that time, FedEx was not actually coming to this stretch of the boondocks every day. Learned my lesson, even if FedEx has since learned theirs and trundles through this area every day now. I just let the stuff show up when it shows up.
Hmm. I called up about the expediated shipping and he said when he did it, it didn't make a difference in delivery date. Anyway when I now look at my order it says : Sep 27 - Oct 1 by 2-3 Business Days and I didn't have to pay any extra money so I guess I'm happy. Weird.
This is old info apparently because today, when I ordered my 5s I had the option to expedite shipping.
Looks like the customer rep actually did change the shipping speed. I got a confirmatory change e-mail. Cut and pasted here...
----
Order Change Confirmation
Dear XXXXX XXXXXX,
We updated your order with the following changes:
Shipping Method updated:
2-3 Business Days
Item Details
Delivers Sep 27 - Oct 1 by 2-3 Business Days
iPhone 5s 32GB Space Gray (GSM)
Visit online Order Status for the most up-to-date information about your order.
The Apple Online Store
----
Order Change Confirmation
Dear XXXXX XXXXXX,
We updated your order with the following changes:
Shipping Method updated:
2-3 Business Days
Item Details
Delivers Sep 27 - Oct 1 by 2-3 Business Days
iPhone 5s 32GB Space Gray (GSM)
Visit online Order Status for the most up-to-date information about your order.
The Apple Online Store
I can also confirm that phone reps are able to change the speed to expedited shipping after you ordered. I placed an order at 3:01am EST and just called the 800 number and spoke to a friendly rep who changed it for me free of charge. Previously order showed arriving Sept. 30-Oct. 3 and now it shows Sept. 27-Oct.1. Hope this helps.
UPDATE: I also just received an e-mail confirmation confirming the shipping speed changed to 2-3 days (coming from overseas) and "Delivers Sep 27 - Oct 1"
UPDATE: I also just received an e-mail confirmation confirming the shipping speed changed to 2-3 days (coming from overseas) and "Delivers Sep 27 - Oct 1"
They are all coming together in batches at the same speed. Expedited shipping does nothing on iPhone launches. I placed 2 orders for a 5 last year one with the paid expedited and one with the free option and they showed up on the same day. Different trucks, but the same day. I think the free shipping one may have been at my door earlier in the day too.
me tooooo. i still think it speeds up from the US hub to your door rather than from asia to the US hub
I'd like to call and change my shipping method, does anyone have the number?
Also to the people saying this won't change shipping time because they call come over in batches from China... Once they get to the US, they still have to be shipped to folks' houses. This could shave off a few days for me, living in the midwest.
Also to the people saying this won't change shipping time because they call come over in batches from China... Once they get to the US, they still have to be shipped to folks' houses. This could shave off a few days for me, living in the midwest.
I called but no dice. The guy I talked to was in Portland OR. He told me he could not change my shipping to expedite the order without sending me to the bottom of the queue. He said my expected delivery of the 30 to the 2nd was much better than other orders he has seen. It was worth a try.
Not really, standard shipping for iPhones are sent via Next Day air to the final destination after clearing customs through UPS (Louisville) or FedEx (Memphis). The reason it's "Standard" is because customs can sometimes eat up a few days. Hopefully mine comes UPS so no forwarding is necessary and gets sent straight to my delivery hub.
Ah, I didn't know that. If that's true then that saves me a while of waiting in a phone queue, and feeling bad for bugging a customer service person on iphone launch day.
Ah, I didn't know that. If that's true then that saves me a while of waiting in a phone queue, and feeling bad for bugging a customer service person on iphone launch day.
Good idea. It's not worth the $10 to POSSIBLY get it a day early when your phone will be with one of the first shipment pallets. If it makes you feel better, you can still do it though. Opinions may vary.
Customer service just switched it to 2 day for me for free for my phone and case. It shows 9/27-10/1 now, 1 day sooner than previously. If it works, great. If not, nothing lost.
