Can you exchange for a NEW IN BOX iPhone?

Discussion in 'iPhone' started by The Californian, Apr 29, 2009.

  1. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #1
    So I'm starting to believe that the replacement iPhones are ultimately crappy. They all have the "5K" serial number and I've always had some problem with them. I just got mine replaced last week for cracks in the plastic housing and received a replacement with rockin' light leaks on both sides.

    That said, does anyone know if I were to bring my phone in with all boxed accessories if they would exchange it with a NEW IN BOX ( Not White Replacement Box ) one? It's just really getting old.

    Thanks.
     
  2. onlycopunk macrumors 6502

    Joined:
    May 10, 2008
    Location:
    Newtown
    #2
    Nope, and maybe when you get your next replacement, with all the knowledge you now have, you should inspect it before you walk out of the store with it.
     
  3. Airforcekid macrumors 65816

    Airforcekid

    Joined:
    Sep 29, 2008
    Location:
    United States of America
    #3
    They gave me a new one take everything even bag back and they will do it usealley!
     
  4. The Californian thread starter macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #4
    Thanks! I'll give it a try at my Genius appointment today.
     
  5. John T macrumors 68020

    John T

    Joined:
    Mar 18, 2006
    Location:
    UK.
    #5
    Always good advice! Don't forget Caveat Emptor! :)
     
  6. alphatectz macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #6
    I wish you luck, let us know if it's not a refurb. (sealed iPhone 3g in the box)
     
  7. Demosthenes427 macrumors regular

    Joined:
    Aug 23, 2007
    #7
    ...Was that even English?!

    @OP: Chances are they don't give you a brand new iPhone. They've got a whole stock of refurbished iPhones that they'd be more likely to give to you than a brand new one for free. That's one less iPhone being sold, and it's all about the profit. With the refurbished iPhones, Apple was already paid for it from a previous user and was returned for whatever reason.
     
  8. wfiphone macrumors member

    Joined:
    Apr 11, 2009
    #8
    I still dont understand how u guys can change iphones so often. I know now u can back up all data and put it on the refurb but still seems like a lot of time needed
     
  9. Demosthenes427 macrumors regular

    Joined:
    Aug 23, 2007
    #9
    The better thing to question is why they change iPhones so often. I feel as if they're giving themselves and the Geniuses more aggravation every time they demand to have their iPhone replaced because of a little dust under the screen.
     
  10. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #10
    I think it entirely depends upon the sentiment of that particular Apple store. Some are extremely strict and will make it absolutely difficult to get even a refurb exchange while another store won't bat an eye at handing over a brand new iphone.
     
  11. thelordnyax macrumors regular

    Joined:
    Feb 18, 2008
    #11
    definitely was, just missing some punctuation and one wrong and one extra letter, maybe i can help your mind understand it...


    They gave me a new one. Take everything (even bag) back, and they will do it, usually!
     
  12. Khufu macrumors newbie

    Joined:
    Sep 14, 2007
    #12
    I was able to obtain a brand new (in box) phone after the third phone I had went to crap. The original phone I bought completely locked up two days after I bought it. I had to contact a supervisor to get it, but I got it. They even threw in an ipod shuffle with it.
     
  13. Lexoticstylez02 macrumors 6502a

    Lexoticstylez02

    Joined:
    Oct 11, 2007
    Location:
    Orlando, Florida
    #13
    Wow, I wish my Apple Store was like this. I've had 6 replacements, and they refuse to give me a new phone in the box (they said it's due to terms and conditions with AT&T). Hell, I talked to the manager and he basically told me I would have to walk out of his store an unsatisfied customer.. he wouldn't even throw in screen protectors after I've had to buy 4 packs due to so many replacements!
     
  14. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #14
    read your contract

    It's up to Apple's discretion, they can give you a refurb or a new one, its up to them.

    There's no point in bringing in your accesories and box either, they will only swap the iPhone only if they decide to give you a "new one"


    It doesn't hurt to ask, but don't raise hell about it.

    wow so basically you just want to get a new phone because your old one has wear and tear ?
     
  15. edtorious macrumors 65816

    edtorious

    Joined:
    Aug 14, 2007
    Location:
    San Diego, California
    #15
    Light Leak?

    I'm curious, what is this light leaks you're talking about? I wonder if I have one? Anybody has a pic of this 'light leak':confused:
     
  16. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #16
  17. Goulet!! macrumors newbie

    Joined:
    Apr 29, 2009
    #17
    The OP did say he just got his phone last week so I doubt he was saying the phone is getting old and that's why he wants to replace it, it sounds more like the situation of always receiving a phone with some problem is "getting old".
     
  18. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #18
    ah thank you for the clear up :D


    This is why I tell people they should just get over it

    If there was a "bad batch of iPhones" then I could see why people would want to replace their phone, but they are all pretty much the same, some better some worse.

    I'm happy with my phone, it has a little bit of dust, and a little bit of light leak, but its 100% scracth free and works perfectly.
     
  19. iCantwait macrumors 65816

    iCantwait

    Joined:
    Sep 3, 2007
    Location:
    Melbourne, Australia
    #19
    well i had two replaced for that reason:D read the sig
     
  20. Stiss macrumors 6502a

    Joined:
    Apr 18, 2009
    Location:
    England
    #20
    If you search for the light leak threads i posted some pictures of my nasty light leak in there, and the episode i had with apple over it.
     
  21. vinay427 macrumors 6502a

    vinay427

    Joined:
    Sep 18, 2008
    #21
    How is it stainless steel (the SIM card tray)?
     
  22. machacker macrumors regular

    Joined:
    Jun 25, 2008
    #22
    I assume you got the sim tray from an iPhone 2g. Cool color mixing though :D
     
  23. The Californian thread starter macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #23
    First of all, I just wanted to personally thank alphatectz for instigating a fight and then once I called him out on his maturity level he deleted all his insulting posts and filed a complaint against me in an attempt to get me "Banned". Cool guy.

    Alright, so for what happened. I went to my Genius Appointment and was told by the Genius that he personally thinks it is ridiculous that the iPhone 3Gs are put together so poorly, but that Apple has told them to stop replacing iPhones for Light Leaks because they are a feature and "within spec". He told me I should get everyone together that I know that has a light leak and fill out a "comment card" stating how disappointed we are in Apple for not standing behind the quality of their product like we have all come to know Apple for doing. I told the Genius that I understand his hands are tied but that this is ridiculous and I wanted to know if there was someone else that I could talk to ... He told me I could "Roll the dice" at another Apple Store or possibly another Genius at his store and see if they missed the memo and possibly they would replace it for me, or I could talk to the manager who would most likely say the same thing and not fix my problem. I opted for the manager.

    I explained my issue to the manager showed how bad my light leaks are and told him that they are dramatically taking away from my user experience because I watch movies and videos on my iPhone often. He also said that it is within spec. I then had him open my account and see everything I have ever purchased from the Apple Store with the multiple Macs and iPods and accessories and told him that of every product I have purchased I have been beyond pleased and never had an issue with them, but I truly feel that the iPhone 3G is far below Apples standards and the expectations of Apple customers when it comes to build quality. He then softened up and said he understands my disappointment and as a courtesy he would replace my screen ... I told him that the screen wasn't the problem is was the poor rubber seal around the screen, and he said they would make sure that seal was better when they replaced the screen ... So I reluctantly agreed and 45 minutes later he returned with my iPhone.

    Now I have just as bad of a light leak, and a "new" screen that has a small vertical strip on both sides "portrait" that is lighter than the rest of the screen. I should have just kept my other screen.

    I will be calling Apple tomorrow and continuing my case.

    I know it may sound like I'm being picky, but I believe it is more of just expecting a little more from Apple than what I have received. I have had every other brand of phone under the sun, and NEVER have I had problems like this with the build quality. I don't know about the rest of you ... but I am disappointed in Apple. They have made an incredibly revolutionary product ... but dropped the ball in simply putting it together.
     
  24. alphatectz macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #24
    Oh wow your calling me out for what? Get your lies right and I feel the hatered and I love it. But sucks for you and your iPhone. I just simply said cough up the doe for a new iPhone and u won't have any problems.
    :cool:
     
  25. bigchief macrumors 6502a

    Joined:
    Feb 26, 2009
    #25
    The reason I have not bought the iphone (3g) is because of all of the complaints I've read and heard about from friends. I plan on buying the new iphone coming out this summer. If I have any trouble with it in the fiirst 30 days I'll be giving it back to them and going back to my Blackberry. Poor quality workmanship I can not tolerate.
     

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