First of all, I just wanted to personally thank alphatectz for instigating a fight and then once I called him out on his maturity level he deleted all his insulting posts and filed a complaint against me in an attempt to get me "Banned". Cool guy.
Alright, so for what happened. I went to my Genius Appointment and was told by the Genius that he personally thinks it is ridiculous that the iPhone 3Gs are put together so poorly, but that Apple has told them to stop replacing iPhones for Light Leaks because they are a feature and "within spec". He told me I should get everyone together that I know that has a light leak and fill out a "comment card" stating how disappointed we are in Apple for not standing behind the quality of their product like we have all come to know Apple for doing. I told the Genius that I understand his hands are tied but that this is ridiculous and I wanted to know if there was someone else that I could talk to ... He told me I could "Roll the dice" at another Apple Store or possibly another Genius at his store and see if they missed the memo and possibly they would replace it for me, or I could talk to the manager who would most likely say the same thing and not fix my problem. I opted for the manager.
I explained my issue to the manager showed how bad my light leaks are and told him that they are dramatically taking away from my user experience because I watch movies and videos on my iPhone often. He also said that it is within spec. I then had him open my account and see everything I have ever purchased from the Apple Store with the multiple Macs and iPods and accessories and told him that of every product I have purchased I have been beyond pleased and never had an issue with them, but I truly feel that the iPhone 3G is far below Apples standards and the expectations of Apple customers when it comes to build quality. He then softened up and said he understands my disappointment and as a courtesy he would replace my screen ... I told him that the screen wasn't the problem is was the poor rubber seal around the screen, and he said they would make sure that seal was better when they replaced the screen ... So I reluctantly agreed and 45 minutes later he returned with my iPhone.
Now I have just as bad of a light leak, and a "new" screen that has a small vertical strip on both sides "portrait" that is lighter than the rest of the screen. I should have just kept my other screen.
I will be calling Apple tomorrow and continuing my case.
I know it may sound like I'm being picky, but I believe it is more of just expecting a little more from Apple than what I have received. I have had every other brand of phone under the sun, and NEVER have I had problems like this with the build quality. I don't know about the rest of you ... but I am disappointed in Apple. They have made an incredibly revolutionary product ... but dropped the ball in simply putting it together.
