Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

himynameiscody

macrumors 6502a
Original poster
Oct 9, 2011
765
0
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

If it doesn't perform/work as you thought it would
 
I bought a few apps that I regret buying because Apple does not let you try the app before buying. Out of the 150 apps I have installed I must have wasted about $20 all together on apps.
 
Guys don't be jerks.....


Under iTunes go to Store-->View My Account-->Purchase History(See All)-->Then Click Report a Problem
 
Probably if you contact them and are nice enough. I've wasted way more than $20 in the iTunes Store, although maybe not all in apps...
 
If you bought the wrong version, then they would allow you to have a refund.

I bought Quickoffice instead of Quickoffice HD accidentally (Thought it was for both iPad and iPhone) and requested for a refund, which took about a week for their reply. I told them that I bought the HD soon afterwards after realizing the mistake.

There's a couple of guides on the internet, which lists situations where they'll be more forgiving.
 
If it doesn't work (crashes constantly or advertised features are missing/don't work) then you should have no problem getting a refund. If you just don't like it, you might get lucky, but you might be refused - it's down to the individual agent who handles your case.

I really think the app store should introduce the Android system for purchased apps - you buy it, and if you decide within 15 minutes that you don't like it, go back to the app market, hit refund, and the app is deleted and you aren't charged. I'm a bit of a tightwad when it comes to paying for apps, and I often don't by apps in case they turn out disappointing and I feel like I wasted my money. If apple introduced that system, I would buy a lot more apps (and probably end up keeping the vast majority). That way I would end up with lots more cool apps, developers would get more revenue and continue producing high quality apps, and of course Apple would get its 30%.
 
I would say, you should not pay for anything you are not happy with. Apple's customer satisfaction should extend to the apps they sell.
 
If it doesn't work (crashes constantly or advertised features are missing/don't work) then you should have no problem getting a refund. If you just don't like it, you might get lucky, but you might be refused - it's down to the individual agent who handles your case.

I have asked for a refund a couple of times, when the app simply hasn't worked, and I have been refunded. But it has only been twice I have asked. I don't know if there is a check to see if you habitually request refunds, or if they just take your word for it.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.