Can you help grand niece iphone 5c

Discussion in 'iPhone Tips, Help and Troubleshooting' started by elf69, Aug 23, 2016.

  1. elf69 macrumors 68000

    elf69

    Joined:
    Jun 2, 2016
    Location:
    Cornwall UK
    #1
    My grand niece is young and keeps messing up her stuff as changed passwords without writing it down.

    So I tried to reset her 5c last nite.

    On phone says "phone disabled connect to itunes"

    OK so connect to itunes....

    then itunes says "please unlock iphone with passcode"

    Turns out she forgot her passcode and entered it wrong more than 6 times, a fact she left out when I asked what went wrong.

    She knows her apple login and we checked online the 5c is there in her icloud account but it has NEVER synced with icloud.

    Can we get around this?
    I tried alsorts for 4 hours last nite on my mac and her mums laptop to which she has used to put music on phone.
    However there are no backups for the iphone on the laptop.

    Can an apple store or officail apple reseller store remove this passcode lock?

    She has already stuffed a 5th gen ipod as it has find my iphone turned on and she does not know the email account it is linked to.

    Has she now stuffed her phone too?
     
  2. Furzul macrumors 6502

    Furzul

    Joined:
    Jan 13, 2013
    Location:
    Derbyshire, England
    #2
    Try googling DFU mode and restore like that. Unfortunately, unless she has backed up the phone she will lose all her data.
     
  3. elf69 thread starter macrumors 68000

    elf69

    Joined:
    Jun 2, 2016
    Location:
    Cornwall UK
    #3
    data not important to her only had few photos and she was bright enough to back them up before she went on the trip when she forgot her passcode.

    Thank you, but tried DFU mode still shows the itunes logo and cable.

    Does not go to black screen as OSX daily said it should in DFU mode
    Might need try again.

    If it helps she running ios 9.3.1
     
  4. Furzul, Aug 23, 2016
    Last edited: Aug 23, 2016

    Furzul macrumors 6502

    Furzul

    Joined:
    Jan 13, 2013
    Location:
    Derbyshire, England
    #4
    When you see the the black screen you should then connect the phone to a MacBook or PC With iTunes installed. Then you should be able to restore the phone.
    Is this what you did? See below.


    DFU mode is signified by having a completely black screen on the device.
    Connect the iPhone to your computer and launch iTunes. Turn the iPhone off.
    Hold down the sleep/power button and home button together for exactly 10 seconds, then release the power button.
    Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recovery mode has been detected by iTunes.
     
  5. elf69 thread starter macrumors 68000

    elf69

    Joined:
    Jun 2, 2016
    Location:
    Cornwall UK
    #5
    no I only get the itune logo with cable so must not be in DFU mode.

    Will try tomorrow night after work.
     

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