Can you return a customized Macbook pro if need be?

slumpey326

macrumors 6502
Original poster
Jun 18, 2010
479
1
Florida
Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.
 
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jenzjen

macrumors 68000
Aug 20, 2010
1,734
6
Check the terms on the website. IIRC custom can not be returned unless there is something actually wrong with it, DOA, etc.
 

iStudentUK

macrumors 65816
Mar 8, 2009
1,438
4
London
Which country are you in? Regardless of Apple's policy there may be an overriding consumer protection law.
 

T-bag

Guest
Jan 20, 2011
147
0
I custom upgraded a 27" iMac that I returned with no questions asked a week ago. The customer protection law in my country is pretty awesome though (Norway).
 

mankymanning

macrumors regular
Jul 18, 2008
156
1
As stated, it all depends on where you are. In the UK for instance you get a 7 day cooling off period due to the distance selling regulations.
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
24,931
7,858
Detroit
I just returned a refurb CTO iMac this weekend after getting it 6 weeks ago. They offered me a replacement without me having to ask or suggest it. (iMac kept freezing and getting kernel panics).
 

robbieduncan

Moderator emeritus
Jul 24, 2002
24,480
9
London

ozred

macrumors 6502
Feb 19, 2011
473
0
Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.
Why not call Apple for an _accurate answer?
 

iStudentUK

macrumors 65816
Mar 8, 2009
1,438
4
London
There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!
 
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lordjonny

macrumors regular
Sep 18, 2006
210
0
There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!
Thanks for this, I am worried apple are going to kill of the macbook air and I want one so I am planning to buy one before the apple event in June!

There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

http://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

Guidance here,(really hard to find this document!) check out part H for a discussion on the meaning of bespoke or personalised:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf
 

maflynn

Moderator
Staff member
May 3, 2009
63,830
30,335
Boston
There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
I bolded the important parts, back in 2011 when this thread was created, it may have been a bigger issue, now Apple will refund you on any computer within a specific time frame, regardless if its a BTO or stock model.