Can you return a customized Macbook pro if need be?

Discussion in 'MacBook Pro' started by slumpey326, Feb 27, 2011.

  1. slumpey326, Feb 27, 2011
    Last edited: Feb 27, 2011

    slumpey326 macrumors 6502

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    Florida
    #1
    Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.
     
  2. jenzjen macrumors 68000

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    Aug 20, 2010
    #2
    Check the terms on the website. IIRC custom can not be returned unless there is something actually wrong with it, DOA, etc.
     
  3. iStudentUK macrumors 65816

    iStudentUK

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    #3
    Which country are you in? Regardless of Apple's policy there may be an overriding consumer protection law.
     
  4. T-bag Guest

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    Jan 20, 2011
    #4
    I custom upgraded a 27" iMac that I returned with no questions asked a week ago. The customer protection law in my country is pretty awesome though (Norway).
     
  5. mankymanning macrumors regular

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    Jul 18, 2008
    #5
    As stated, it all depends on where you are. In the UK for instance you get a 7 day cooling off period due to the distance selling regulations.
     
  6. slumpey326 thread starter macrumors 6502

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    #6
    live in the USA......
     
  7. kjos8035 macrumors member

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    Feb 28, 2011
  8. SandboxGeneral Moderator

    SandboxGeneral

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    #8
    I just returned a refurb CTO iMac this weekend after getting it 6 weeks ago. They offered me a replacement without me having to ask or suggest it. (iMac kept freezing and getting kernel panics).
     
  9. robbieduncan Moderator emeritus

    robbieduncan

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    #9
    But not for build-to-order. From http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_183048

     
  10. punchwalk macrumors regular

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    May 16, 2010
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    Maryland, USA
    #10
    In the US I believe it is as follows:

    14 day return period.
    10% restocking fee if it has been opened.
     
  11. ramo macrumors member

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    Feb 8, 2006
  12. ozred macrumors 6502

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    Feb 19, 2011
    #12
    Why not call Apple for an _accurate answer?
     
  13. iStudentUK, Feb 28, 2011
    Last edited: Feb 28, 2011

    iStudentUK macrumors 65816

    iStudentUK

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    #13
    There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

    Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

    A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

    http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
    http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

    So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!
     
  14. lordjonny macrumors regular

    lordjonny

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    Sep 18, 2006
    #14
    Thanks for this, I am worried apple are going to kill of the macbook air and I want one so I am planning to buy one before the apple event in June!

    There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

    http://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

    Guidance here,(really hard to find this document!) check out part H for a discussion on the meaning of bespoke or personalised:

    https://www.gov.uk/government/uploa...-additional-payments-regulations-guidance.pdf
     
  15. maflynn Moderator

    maflynn

    Staff Member

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    Boston
    #15
    I bolded the important parts, back in 2011 when this thread was created, it may have been a bigger issue, now Apple will refund you on any computer within a specific time frame, regardless if its a BTO or stock model.
     

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