Can you return a customized Macbook pro if need be?

[slumpey326]

Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.

 

[jenzjen]

Check the terms on the website. IIRC custom can not be returned unless there is something actually wrong with it, DOA, etc.

 

[iStudentUK]

Which country are you in? Regardless of Apple's policy there may be an overriding consumer protection law.

 

[T-bag]

I custom upgraded a 27" iMac that I returned with no questions asked a week ago. The customer protection law in my country is pretty awesome though (Norway).

 

[mankymanning]

As stated, it all depends on where you are. In the UK for instance you get a 7 day cooling off period due to the distance selling regulations.

 

[slumpey326]

As stated, it all depends on where you are. In the UK for instance you get a 7 day cooling off period due to the distance selling regulations.

live in the USA......

 

[kjos8035]

14 days to return

 

[S.B.G]

I just returned a refurb CTO iMac this weekend after getting it 6 weeks ago. They offered me a replacement without me having to ask or suggest it. (iMac kept freezing and getting kernel panics).

 

[robbieduncan]

As stated, it all depends on where you are. In the UK for instance you get a 7 day cooling off period due to the distance selling regulations.

But not for build-to-order. From http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_183048

The cooling off period and right to cancel do not cover contracts for:
goods made to the your specification (custom-made)

 

[punchwalk]

In the US I believe it is as follows:

14 day return period.
10% restocking fee if it has been opened.

 

[ramo]

Theres no restocking fee...

Was it really that hard to find this that you needed to start a thread?

http://storeimages.apple.com/1812/store.apple.com/Catalog/US/Images/salespolicies.html#topic-21

 

[ozred]

Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.

Why not call Apple for an _accurate answer?

 

[iStudentUK]

But not for build-to-order. From http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_183048

There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!

 

[lordjonny]

There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!

Thanks for this, I am worried apple are going to kill of the macbook air and I want one so I am planning to buy one before the apple event in June!

There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

http://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

Guidance here,(really hard to find this document!) check out part H for a discussion on the meaning of bespoke or personalised:

https://www.gov.uk/government/uploa...-additional-payments-regulations-guidance.pdf

 

[maflynn]

There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

I bolded the important parts, back in 2011 when this thread was created, it may have been a bigger issue, now Apple will refund you on any computer within a specific time frame, regardless if its a BTO or stock model.