Can you return a customized Macbook pro if need be?

slumpey326

macrumors 6502
Original poster
Jun 18, 2010
479
1
Florida
Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.
 
Last edited:

jenzjen

macrumors 68000
Aug 20, 2010
1,734
6
Check the terms on the website. IIRC custom can not be returned unless there is something actually wrong with it, DOA, etc.
 

iStudentUK

macrumors 65816
Mar 8, 2009
1,439
4
London
Which country are you in? Regardless of Apple's policy there may be an overriding consumer protection law.
 

T-bag

Guest
Jan 20, 2011
147
0
I custom upgraded a 27" iMac that I returned with no questions asked a week ago. The customer protection law in my country is pretty awesome though (Norway).
 

mankymanning

macrumors regular
Jul 18, 2008
156
1
As stated, it all depends on where you are. In the UK for instance you get a 7 day cooling off period due to the distance selling regulations.
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,482
9,987
Detroit
I just returned a refurb CTO iMac this weekend after getting it 6 weeks ago. They offered me a replacement without me having to ask or suggest it. (iMac kept freezing and getting kernel panics).
 

robbieduncan

Moderator emeritus
Jul 24, 2002
25,331
590
Harrogate

ozred

macrumors 6502
Feb 19, 2011
473
0
Kind of a dumb question, but honestly I dont know the answer. I believe the apple by me doesnt do customized macbook pros, so I will have to order it online. If for some reason, after I receive it I dont like my new macbook pro, can I return it within the 2 week time frame and get an exchange/refund or does that no work with customized macbook pros.
Why not call Apple for an _accurate answer?
 

iStudentUK

macrumors 65816
Mar 8, 2009
1,439
4
London
There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!
 
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lordjonny

macrumors regular
Sep 18, 2006
211
1
There is a difference between configured and made-to-order. The Consumer Protection (Distance Selling) Regulations 2000 were made with custom made items in mind.

Take this weekend- I ordered a bookcase, specifying width, height, depth, shelf height, wood stain etc. If I were to return it after delivered the seller would be unlikely to get anyone else wanting that exact bookcase.

A MacBook with a RAM and hard-drive upgrade would not be covered by this as Apple would easily be able to sell it on. An iPod with a custom engraving would probably be covered.

http://www.legislation.gov.uk/uksi/2000/2334/made/data.pdf (Regulation 13)
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf (Section 3.38).

So if any UK peeps see this in the future remember your statutory rights, irrespective of what Apple says!
Thanks for this, I am worried apple are going to kill of the macbook air and I want one so I am planning to buy one before the apple event in June!

There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

http://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

Guidance here,(really hard to find this document!) check out part H for a discussion on the meaning of bespoke or personalised:

https://www.gov.uk/government/uploa...-additional-payments-regulations-guidance.pdf
 

maflynn

Moderator
Staff member
May 3, 2009
67,057
34,138
Boston
There is now The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
I bolded the important parts, back in 2011 when this thread was created, it may have been a bigger issue, now Apple will refund you on any computer within a specific time frame, regardless if its a BTO or stock model.
 
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