Can you return an item to store from online?

[sarah3585]

I got a dud ipod nano, I don't get any sound out of the left channel (no it's not the earphones) and it says 'arging' instead of 'charging'. I bought it online with the new mbp. Wondering if I could swap it instore? If so do I need an appointment with a genius or just turn up?

 

[Unspeaked]

Nope, the Apple Store and Apple Online Store are two totally different entities, with different inventory and distribution.

 

[sarah3585]

Nope, the Apple Store and Apple Online Store are two totally different entities, with different inventory and distribution.

Really? I phoned them and they said that I could

 

[Unspeaked]

Really? I phoned them and they said that I could

My experience is with a MacBook, so maybe smaller items like iPods can go back?

 

[soberbrain]

...and it says 'arging' instead of 'charging'.

My iPod is always arging at me.

 

[wako]

just speak to a manager, they can take care of it.



if it is past 14 days though, you would have to take the Genius route

 

[duncyboy]

Bought my iPod Touch online from the Apple Online Store and when it went iffy I took it to the Trafford Centre and a Genius tried to fix it and then gave me a replacement.

I called the Apple Helpline first for advice and tried a few things and it was the guy on the line who booked me a Genius Bar appointment.

 

[GoCubsGo]

Really? I phoned them and they said that I could

Then really? Why the hell are you asking if you knew the answer?

 

[sarah3585]

Then really? Why the hell are you asking if you knew the answer?

I phoned after posting. He didn't really fill me with confidence when he said I could.