Can you return an item to store from online?

Discussion in 'Mac Basics and Help' started by sarah3585, Nov 12, 2008.

  1. sarah3585 macrumors regular

    sarah3585

    Joined:
    Aug 12, 2007
    #1
    I got a dud ipod nano, I don't get any sound out of the left channel (no it's not the earphones) and it says 'arging' instead of 'charging'. I bought it online with the new mbp. Wondering if I could swap it instore? If so do I need an appointment with a genius or just turn up?
     
  2. Unspeaked macrumors 68020

    Unspeaked

    Joined:
    Dec 29, 2003
    Location:
    West Coast
    #2
    Nope, the Apple Store and Apple Online Store are two totally different entities, with different inventory and distribution.
     
  3. sarah3585 thread starter macrumors regular

    sarah3585

    Joined:
    Aug 12, 2007
    #3
    Really? I phoned them and they said that I could :confused:
     
  4. Unspeaked macrumors 68020

    Unspeaked

    Joined:
    Dec 29, 2003
    Location:
    West Coast
    #4
    My experience is with a MacBook, so maybe smaller items like iPods can go back?
     
  5. soberbrain macrumors 65816

    soberbrain

    Joined:
    May 9, 2008
    #5
    My iPod is always arging at me.

    [​IMG]
     
  6. wako macrumors 65816

    Joined:
    Jun 6, 2005
    #6
    just speak to a manager, they can take care of it.



    if it is past 14 days though, you would have to take the Genius route
     
  7. duncyboy macrumors 6502a

    Joined:
    Feb 5, 2008
    #7
    Bought my iPod Touch online from the Apple Online Store and when it went iffy I took it to the Trafford Centre and a Genius tried to fix it and then gave me a replacement.

    I called the Apple Helpline first for advice and tried a few things and it was the guy on the line who booked me a Genius Bar appointment.
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #8
    Then really? Why the hell are you asking if you knew the answer?
     
  9. sarah3585 thread starter macrumors regular

    sarah3585

    Joined:
    Aug 12, 2007
    #9
    I phoned after posting. He didn't really fill me with confidence when he said I could.
     

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