Can you return in store if you ordered online?

[RadicalxEdward]

I ordered a tan smart cover from apple online but ended up being able to get one locally. I already tossed the box for the one I got locally so I can't return it. Can I bring the one I just got from apple to an apple store to return it or would I have to ship it back to them?

 

[jenzjen]

Store can take it back, they will have you login to your apple account from their computer so they can verify the order. I just returned 2 online covers to a store myself both were opened.

 

[Night Spring]

If you have the shipping slip that came with the cover, take along the shipping slip. That's what I did, and they just scanned the info on the slip, no need to sign in or anything.

 

[RadicalxEdward]

I haven't even opened the box it came in. but I printed out the confirmation email just in case (which has the order number on it) and will take both in this evening. I'll get a chance to play with the iPad 2's as well (haven't even touched one yet)

 

[RadicalxEdward]

they took it back but said they could only give me store credit. I figured it's better than paying to ship it back to apple so i took it. I'm sure i'll find something to spend it on or buy an itunes card or something. If I felt like going through the effort I could always buy something and just return it for cash.

 

[Night Spring]

they took it back but said they could only give me store credit. I figured it's better than paying to ship it back to apple so i took it. I'm sure i'll find something to spend it on or buy an itunes card or something. If I felt like going through the effort I could always buy something and just return it for cash.

Huh, that's different from what happened to me. The guy processing my return asked if I had the credit card I used to place the online order, seemed like if I gave him the credit card, he would have put the money back on my card. But I wanted a gift card, so I never did find out if that's what would have actually happened.

 

[RadicalxEdward]

Huh, that's different from what happened to me. The guy processing my return asked if I had the credit card I used to place the online order, seemed like if I gave him the credit card, he would have put the money back on my card. But I wanted a gift card, so I never did find out if that's what would have actually happened.

The guy said he'd have to check with the manager when I first got there but that it should be ok if i had the receipt. He talked with the manager and then came back and said they could but it'd have to be a store credit thing.

 

[jenzjen]

Mine was put back on the cc no questions asked, and that is their policy, so if you really want your money back, call the store and tell them. If they give you push back still, call the Apple 800 number.