Can you see your ATT unlimited data plan online @ myatt.com?

Eternal 28

macrumors 6502
Original poster
Apr 22, 2008
294
23
For some reason I cannot see my Unlimited 4G LTe for iPhone data plan on myATT, are any of you experiencing the same thing as me? When I goto manage features I don't see any data plan listed.
 

jedivulcan

macrumors 6502
May 15, 2007
392
6
The same thing happened to me here too. The first thing you see when you log in are these green usage bars. There should be one that says your name and how much you've used (should just say unlimited). I still had it even though it didn't reflect in my account. I'd double check. I only really knew that nothing changed today when I went to an AT&T store and got a new SIM card and I still had an unlimited iPhone plan on my account.
 

joec1101

macrumors 6502a
Jun 29, 2010
508
43
So Cal, USA
Same here; can't see any data plan on the regular website either.

I'm wondering if this is an issue with the upgrade. Maybe it will correct itself in a few days or maybe even the next time the billing cycle rolls over (?)
 

SAMtheGAM

macrumors regular
Mar 18, 2011
190
13
For some reason I cannot see my Unlimited 4G LTe for iPhone data plan on myATT, are any of you experiencing the same thing as me? When I goto manage features I don't see any data plan listed.
Same issue as everyone one. When I log in to plan/services there is no data plan listed and when I go to try to change features it only gives me options for unlimited data for non smart phones.

On the My AT&T app it does show I have used 0.05 MB of unlimited. And that the plan started 9.21.12

I called to customer care and the rep did confirm I had unlimited iPhone LTE plan for $30.00

I am unable to track my data usage online for my line since my billing cycle just started over yesterday.

Maybe differences in billing system shows this. I am in Los Angeles, CA with (626) area code phone number. I know there are a few posts here that show there is a limit but one would never exceed it using the My AT&T app
 

Rigby

macrumors 601
Aug 5, 2008
4,798
3,735
San Jose, CA
I think it is because the iPhone 5 is not in their system yet. If you go to the Phone/Device section in your account, you will see that there is a generic phone rather than an iPhone now. This is probably why the Iphone-specific data plans are not visible. If you click the "not my phone" link to correct the device, you can select the older iPhones, but the iPhone 5 is not yet available.
 

SAMtheGAM

macrumors regular
Mar 18, 2011
190
13
I think it is because the iPhone 5 is not in their system yet. If you go to the Phone/Device section in your account, you will see that there is a generic phone rather than an iPhone now. This is probably why the Iphone-specific data plans are not visible. If you click the "not my phone" link to correct the device, you can select the older iPhones, but the iPhone 5 is not yet available.
Even though you select the iPhone 4 or 4S it won't show the iPhone data plans for me. Still shows the unlimited for non smart phones.

I think different billing systems show this differently. Some people using the My AT&T app can track their data usage and it shows a maximum amount of data allowed. But, the number is somewhat high I believe 10 TB or something.
 

nostresshere

macrumors 68030
Dec 30, 2010
2,644
240
Have 3 iphones on account.

two older phones still show the unlimted
the one that upgraded to i-5 on Friday does not show any data plan at all.

Have to assume they are still working through their systems for that to show.

Hopefully, some of those people who have nothing better to do with their time will not be calling ATT cust service hourly having a fit and will just wait a few days for it to clear up