Can you tell me if this bill is correct?

Discussion in 'iPhone' started by upsguy27, Nov 22, 2008.

  1. upsguy27 macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #1
    Okay, I got my first AT&T bill, and I'm confused. I started with the 200 msgs, switched to the 1500 after a week due to the fact that I had used 175/200 TXTs in a week. Checked the usage two weeks later, found out I had gone 50 texts over the 1500. Switched to the unlimited. The bill says that I went 52 msgs over the incoming part of the 200, and 51 over the outgoing part, saying that I used a grand total of 174/200 texts, but it charged me for 103 of those (the 52 and 51). Why? Also, after I switched to the 1500, I added up the total used shown on the bill for the 1500, and it came out to 1,550 texts (like I thought) but I was billed extra for 1,000 of those. These charges brought my bill up to $165. I attached two screenshots of the online bill, one showing the msgs charged, and the other showing the plan switches. Can someone help me make sense of this?
     

    Attached Files:

  2. preguntonontrac macrumors 6502

    Joined:
    Mar 12, 2008
  3. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #3
    Everything looks fine, just ask them to remove the overage charges on your text messages or have them cut the fees in half, since you've upgraded to Unlimited Text Messages...
     
  4. Maguire macrumors member

    Joined:
    Nov 22, 2008
    #4
    Call AT&T. My son has a blackberry and we received a bill for over $100 in internet charges alone. I called them and explained that we weren't aware of the kb charges and they totally erased the charge. We then signed up for unlimited data/messages and the next bill was a little high as it was for two months, but I was very impressed with their customer service.
     
  5. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #5
    I just called AT&T, they said that the 200 texts I started out with were prorated to 34 available, since I created my account a day before a new billing cycle (the 14th). Then the 1500 was prorated to 700, and that's why I went over so much. He gave me a $25 credit since no one told me about it, but my bill is still $143 :)eek:).
     
  6. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    On the bright side you have a bill that is $25 less. Keep an eye on your bill and check the number of minutes you actually use, b/c you could possibly go down one to save some money. Do you really need 6,000 rollover minutes?
     
  7. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #7
    I already lowered my bill from 700 to 550, bringing the cost down to $120 a month, with 550 minutes family plan with a second line, a $10 discount off the plan for govt. workers, iPhone data, unlimited texting, and $25 off all of that for a "National Account Discount". Is there any way to lower it more? I'm already at the lowest minutes I can go, and I text 3,000 times a month, so I can't go back down to 1500. I already tried that.
     
  8. CocoaPuffs macrumors 68010

    Joined:
    Aug 23, 2008
    #8
    You should jailbreak your phone for backgrounder and use programs like Fring for texting through AIM. Simplest solution for those that text a million times.
     
  9. eplchamps0304 macrumors 6502a

    eplchamps0304

    Joined:
    Jan 31, 2008
    #9
    OP, you used 1500+ text messagea in 2 weeks, yet you originally signed up for 200. You should have seen this comming.
     
  10. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #10
    You mean, I can text cell numbers through AIM? Can they text me?
    I wasn't sure how much I texted a month. I had Alltel previously and I never knew how much I did because their online account never worked.
     
  11. nickspohn macrumors 68040

    nickspohn

    Joined:
    Jun 9, 2007
  12. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #12
    I already knew that ;)
     
  13. heaven macrumors 6502a

    heaven

    Joined:
    Jun 20, 2004
    #13
    wow, thats an impressive amount of text messages :eek: I barely send over 100 a month
     
  14. Airforcekid macrumors 65816

    Airforcekid

    Joined:
    Sep 29, 2008
    Location:
    United States of America
    #14
    I GET BILLS LIKE THIS AND THEY NEVER CORRECT THEM! I CANT WAIT TO GET OUT OF CONTRACT!!!!!:apple: Love :apple: :mad: ATT!
     
  15. bruinsrme macrumors 601

    bruinsrme

    Joined:
    Oct 26, 2008
    #15
    will not being in a contract be cheaper?
     
  16. heaven macrumors 6502a

    heaven

    Joined:
    Jun 20, 2004
    #16
    may he wants to switch to another carrier :confused:
     
  17. CocoaPuffs macrumors 68010

    Joined:
    Aug 23, 2008
    #17
    Yes they can text back. They won't be texting directly to your cell number, but when they respond through their text message, you will get an AIM msg as if he/she is on AIM.

    This is the most cost effective method and works straight out of box.
     
  18. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #18
    So, if I give them the number that texts them my AIM messages as my "new" number, they could text me as normal?
     
  19. CocoaPuffs macrumors 68010

    Joined:
    Aug 23, 2008
    #19
    Google it for better explanation than I am able to offer.
     

Share This Page