I recently took my MBP to the Apple Store White city for the second time as some of the keys were sticking. My MBP was to be repaired under apples Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro. After Apple had possession of my MBP for 14 days, I got a phone call telling me that they found water damage and the repair would cost me £517.80. I went up to the apple store to find out what was happening and spoke to an apple Genius, who told me that I needed to replace the top cover and both IO boards and started showing me pictures of the water damage. When I asked to see the water tab indicators that had been triggered I was told that you could only see the water damage and the triggered water indicator tabs under UV light. After some discussion the Genius and the store manager decided they would open up my MBP and took it into the clean room where they open up all apple products. This was the same clean room that they walked strait into with the same clothes they were warring in the shop. I was not allowed to see anything, as apple does not let you see inside your own property. About 40 minutes later they reappeared with my MBP, I was told that none of the water tab indicators had been triggered I was lucky that the water had not reached the logic board. There was water under some keys, it had gotten under the fans and damaged both IO boards. As I could not afford the repair at that time I took my MBP saying I would get it repaired later.
A few weeks later when I had the money; I took my MBP to the istore an Apple Authorized Service Provider as they could do the repair quicker. The istore looked at my MBP said that I needed a new top cover the price with labour would be £598.37. As it was cheaper to be repaired by apple I opted to take my MBP to apple to have the repair done.
I took my MBP to the Apple Store Kingston upon Thames to have the repair done. It was at this point I think I made a mistake I asked when I come to collect my MBP could I please see the components that are removed from my MBP I was told no its against apple policy I asked again and was told no thee battery might explode and was asked if I did not trust the apple genius. I replied no if I take my car in for repair I ask the mechanic to keep the parts removed from my car for my inspection to allow me to confirm what has been done and that it was necessary and again I was told I could not inspect the parts that were removed from my MBP. I was then asked to sing the work authorisation that said I authorised apple to use new and refurbished parts in the repair. I said as I am paying for the repair that I do not want second hand parts used in the repair yet again I was told that I had no choice but to accept this. I then said if you are using second hand parts in the repair that I would expect the cost of the parts to be reduced as you would not expect second hand part to be the same price as new parts I was told that the price of the repair already reduced for the second hand parts but they did not know what parts would be new or second hand and that if I did not accept this then I could not have the repair done having no choice I agreed to have the repair done. a few days later I got a call from the apple store informing me that the repair would cost £1211.40 this is to replace the logic board both fans both IO boards and the top cover.
You are left with no choice if you want your apple product repaired you have to accept that you can not inspect the parts removed that you own property and you have no idea how many parts that have been used in the repair are second hand and are being charged for new parts.
After watching on YouTube the CNN report Genius Bar caught ripping customers off
It shows how good an apple genius is at identifying a fault and going for the most expensive repair and advisees the customer it’s a better idea to get a new apple product.
A few weeks later when I had the money; I took my MBP to the istore an Apple Authorized Service Provider as they could do the repair quicker. The istore looked at my MBP said that I needed a new top cover the price with labour would be £598.37. As it was cheaper to be repaired by apple I opted to take my MBP to apple to have the repair done.
I took my MBP to the Apple Store Kingston upon Thames to have the repair done. It was at this point I think I made a mistake I asked when I come to collect my MBP could I please see the components that are removed from my MBP I was told no its against apple policy I asked again and was told no thee battery might explode and was asked if I did not trust the apple genius. I replied no if I take my car in for repair I ask the mechanic to keep the parts removed from my car for my inspection to allow me to confirm what has been done and that it was necessary and again I was told I could not inspect the parts that were removed from my MBP. I was then asked to sing the work authorisation that said I authorised apple to use new and refurbished parts in the repair. I said as I am paying for the repair that I do not want second hand parts used in the repair yet again I was told that I had no choice but to accept this. I then said if you are using second hand parts in the repair that I would expect the cost of the parts to be reduced as you would not expect second hand part to be the same price as new parts I was told that the price of the repair already reduced for the second hand parts but they did not know what parts would be new or second hand and that if I did not accept this then I could not have the repair done having no choice I agreed to have the repair done. a few days later I got a call from the apple store informing me that the repair would cost £1211.40 this is to replace the logic board both fans both IO boards and the top cover.
You are left with no choice if you want your apple product repaired you have to accept that you can not inspect the parts removed that you own property and you have no idea how many parts that have been used in the repair are second hand and are being charged for new parts.
After watching on YouTube the CNN report Genius Bar caught ripping customers off
It shows how good an apple genius is at identifying a fault and going for the most expensive repair and advisees the customer it’s a better idea to get a new apple product.
