pducharme
macrumors regular
Should cancel it and go directly to an Apple Store and ask the phone support they have them RESERVE you one in the store to be sure to get it.
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iPhone 11 Canada iPhone 11/11 Pro/11 Pro Max (2019) Orders and Dispatch Thread
- Thread starter brar.arsh
- Start date
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- canada iphone 11 iphone 11 pro
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Should cancel it and go directly to an Apple Store and ask the phone support they have them RESERVE you one in the store to be sure to get it.
Selcher
macrumors regular
I'm in Labrador City... the Apple Store is in Halifax... if there's no resolution today, I'm having them cancel and send me a new one... and they should be able to do some kind of rush overnight something extra shipping?
And no, absolutely zero scans or updates this morning as per usual... le sigh
And no, absolutely zero scans or updates this morning as per usual... le sigh
Selcher
macrumors regular
| 09/20/2019 12:32 P.M. | Lachine, QC, Canada | Departure Scan | ||
| 09/20/2019 10:34 A.M. | Lachine, QC, Canada | Import Scan | ||
| 09/20/2019 6:38 A.M. | Mirabel International Airport, QC, Canada | Arrival Scan | ||
| 09/20/2019 6:30 A.M. | - | Your package is being processed at the clearance agency. / Brokerage released the package. It will be processed through a clearing agency before final release to UPS. | ||
| 09/20/2019 6:59 A.M. | - | We currently have the package. The receiver requested clearance by a non-UPS broker. / As requested, the package was transferred to a Free Trade Zone or a non-UPS broker. | ||
| 09/20/2019 6:59 A.M. | - | We currently have the package. The receiver requested clearance by a non-UPS broker. | ||
| 09/20/2019 4:36 A.M. | Louisville, KY, United States | Departure Scan | ||
| 09/20/2019 12:04 A.M. | - | Your package is being processed at the clearance agency. |
And that's where it died...
reeneebob
macrumors 6502
I’m getting free next day shipping, and they ‘requested’ my replacement immediately to jump the queue (because it was manufacturing defect and that’s not my fault)...but it still tells me Oct 9-16. I doubt you’ll be able to jump the queue.
So much for preordering by 8:02. Lol
Oh well, my free leather case came by next day, I got it yesterday. Don’t have anything to put IN it but...
Selcher
macrumors regular
Received three emails from Apple an hour ago... Sending out a new iPhone, confirmation that they're replacing my item and a return label email to send back the other iPhone.... THAT I DON'T HAVE!!!
So I called in and they told me that UPS said my package was lost and that everything is back ordered and October 30th was the best they could do for my new iPhone. I asked to speak to a manger and she put me on hold, then came back to tell me we were in the queue... AND THEN HUNG UP ON ME!!!
I'm pretty much pissed and ready to sell everything Apple and switch to Samsung...
This is actually nuts at this point...
So I called in and they told me that UPS said my package was lost and that everything is back ordered and October 30th was the best they could do for my new iPhone. I asked to speak to a manger and she put me on hold, then came back to tell me we were in the queue... AND THEN HUNG UP ON ME!!!
I'm pretty much pissed and ready to sell everything Apple and switch to Samsung...
This is actually nuts at this point...
pducharme
macrumors regular
Damn! this sucks! You should try emailing Tim Cook at this point! tcook@apple.com (He already replied to one of my e-mail!). Or, they might have a customer satisfaction department. I'm sure they can redirect one IN STOCK in a lot of Apple Store to you!
reeneebob
macrumors 6502
Do NOT expect Samsung to be even remotely close to better. Let me tell you what they did to me once.
I bought a Samsung. It boot looped 61 days after I got it. Samsung refuses to replace as it’s one day out of warranty. Come to find out there is a hush hush little recall in Canada for that model (the Galaxy S Vibrant - the first flagship Galaxy series) and they had faulty main boards. So it gets shipped to Samsung repair. That was September.
Samsung sent me a new phone after they couldn’t get enough parts to repair them all.
They made me wait until DECEMBER. My new phone was delivered New Years Eve.
I managed a wireless store for 5 years and have had to deal with several manufacturers customer care departments on behalf of customers. Samsung is abysmal.
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Selcher
macrumors regular
Yeah, I wouldn't go to Samsung... I can't stand Android... That was the frustration talking...
I called back last night after I calmed down... Not sure it did me any good... I'm basically back at the end of the line and being processed as if I just placed an order myself on the website... he did offer me a Belkin Boost Up Charging Stand... and this is the best part... IT WILL ARRIVE THIS WEEK! ... lolz
I called back last night after I calmed down... Not sure it did me any good... I'm basically back at the end of the line and being processed as if I just placed an order myself on the website... he did offer me a Belkin Boost Up Charging Stand... and this is the best part... IT WILL ARRIVE THIS WEEK! ... lolz
reeneebob
macrumors 6502
Hey, when I miss my phone I hold the free green leather case they sent me this week lol. I hear you.
I got a survey after my second call to support (she was fantastic) but I ripped the original handling of the situation. Well, someone in their customer survey team reached out to me this week and left a message, wanting to speak with me about the survey and what she can do to help. I’ll let you know if anything comes of it.
Selcher
macrumors regular
I haven't checked yet... my second iPhone is "Processing"... I'll see when I go to the Apple store in Halifax on October 25th if they have stock and with Bell as well...
I'm pretty much just disgusted with the whole process... I've been considering canceling the whole thing and may by the end of the week if the replacement doesn't change from order processing to shipped... They've been holding my $2000 hostage for 3 weeks almost...
I'm pretty much just disgusted with the whole process... I've been considering canceling the whole thing and may by the end of the week if the replacement doesn't change from order processing to shipped... They've been holding my $2000 hostage for 3 weeks almost...
Because my first contract renewal is up this fall in two years, I haven’t kept up with the latest in cell phone plans....
We have some expensive monthly plans here, always have, but one of the best things about Canadian cell phone plans was how much phone companies would subsidize the devices
I was surprised to learn this is no longer the case! At least this doesn’t seem to be the case anymore.
Case in point: my corporate plan with TELUS
In 2017, I got the iPhone X for 599$ upfront with 200$ credits up front (so paid 399$ plus tax) on top of a monthly plan of 56$ for unlimited call text etc and 8gb data
Now, if I want the iPhone 11 Pro (same retail price as X at launch), the plan doesn’t change much...58$ for unlimited call, text, and data unlimited (throttled after 10gb)
But the phone is no longer subsidized! You pay like 54$ a month *ON TOP* of the monthly bill!!! This ends up being 112$ monthly! And because the phone is no longer subsidized (and no loyalty credits or anything), in the end it will cost 1296$, basically 1300$...whereas my X cost me 400$ (Over the contract boils down to ~16$/month) in the end thanks to the subsidy, and only paid for my plan monthly over the past 2 years....
I had no idea plans had changed so much in this short time. Going back to my blackberries in 2007, phones have always been subsidized here, right up until my last contract in 2017, so I was shocked to hear this is no longer the case.
When did this (lack of subsidies) happen??
$112/month plus tax is a very different conversation than $56/month plus tax for the same plan and latest market phone, even with be upfront cost I paid for the X!
We have some expensive monthly plans here, always have, but one of the best things about Canadian cell phone plans was how much phone companies would subsidize the devices
I was surprised to learn this is no longer the case! At least this doesn’t seem to be the case anymore.
Case in point: my corporate plan with TELUS
In 2017, I got the iPhone X for 599$ upfront with 200$ credits up front (so paid 399$ plus tax) on top of a monthly plan of 56$ for unlimited call text etc and 8gb data
Now, if I want the iPhone 11 Pro (same retail price as X at launch), the plan doesn’t change much...58$ for unlimited call, text, and data unlimited (throttled after 10gb)
But the phone is no longer subsidized! You pay like 54$ a month *ON TOP* of the monthly bill!!! This ends up being 112$ monthly! And because the phone is no longer subsidized (and no loyalty credits or anything), in the end it will cost 1296$, basically 1300$...whereas my X cost me 400$ (Over the contract boils down to ~16$/month) in the end thanks to the subsidy, and only paid for my plan monthly over the past 2 years....
I had no idea plans had changed so much in this short time. Going back to my blackberries in 2007, phones have always been subsidized here, right up until my last contract in 2017, so I was shocked to hear this is no longer the case.
When did this (lack of subsidies) happen??
$112/month plus tax is a very different conversation than $56/month plus tax for the same plan and latest market phone, even with be upfront cost I paid for the X!
darkside flow
macrumors 6502
In my experience, it was about four years ago with the 7-7plus. That’s when I started buying my phone outright and staying on a low priced deal with the carrier. I think you got lucky with your pricing for the iPhone X on contract or maybe someone made a mistake or exception. For years it’s been that the maximum subsidy requires premium plans of 70, 80, 90, 100 per month. It’s just been going up gradually.
torontoapple
macrumors regular
Same here bought the phone outright from Apple. did not want to change plans and ect.
Selcher
macrumors regular
Just for some added hilarity... the free stand up charger they sent me that was supposed to be delivered by today.... yeah, that's lost in Lachine, QC too...
I swear to God you can't make this **** up.... I'm calling Apple today and canceling everything... My replacement hasn't even processed yet and it's been 7 days... This is the worst customer service I've ever seen from a tech company...
I swear to God you can't make this **** up.... I'm calling Apple today and canceling everything... My replacement hasn't even processed yet and it's been 7 days... This is the worst customer service I've ever seen from a tech company...
reeneebob
macrumors 6502
To be fair, and working for a company that ships every day, once it leaves with the carrier, that’s out of their control. Having dealt with lost parcels on their way to customers , you can open an investigation request as the sender but you’re kind of at the mercy of the carrier, whether it’s Canada Post, UPS, FedEx...and the procedures that have to be followed are frustrating for the sender AND receiver.
That part of it isn’t Apple’s fault.
At this point, since it appears to be a carrier issue with reliability, I would cancel and head to an Apple store. I could have had my replacement already too but I wasn’t willing to drive the two hours to an Apple store...so I wait until next week (hopefully). It sucks but it is what it is.