Here are my personal experience with the battery replacement issue from Apple and its authorized service providers...
In the beginning of the year, Apple stated they will replace the batteries for $35 CAD as everyone know.... Therefore I went to an authorized apple service provider (AASP). I found their info on apple.com/ca... After waiting 1 hour there for them to replace my battery they told me that they failed to do so, because they broke the pull out bonding glue, so they cannot remove the battery, and told me to go to the apple store to do it.
Now at the apple store, batteries for the iPhone 6S+ is not that heavily backed up on orders, but I still had to wait 2 weeks.... Today I went in and gave my phone in and waited 2 more hours for geniuses to replace the battery... After the wait, they told me they had failed to do so as well... with the same reason, the bonding has broke. In this case, they told me if I done the repair first at the apple store, they would replace the whole phone for the same $35 CAD price, but because I took it to a third party (authorized apple service provider), there's nothing they can do....The best bet is to go back to the AASP and see if they can help me out (said the apple genius)
Just now I have returned from the AASP, and they told me to call apple at HQ and explain my situation... the technician ran a diagnostic test on my phone and said my battery is fine and doesn't need to be replaced... but we all know we can replace the battery even if it passes the test....
Overall this is such a frustrating process, my phone is so laggy and I only have a total of 5 apps (not including the OEM apps from apple).... I purchased this phone 1 month after launch back in 2015 I believe
Can anyone give me some ideas what I can do? I have a feeling even if I do call apple HQ, they will point the finger right back at the AASP... I'm literally stuck with a phone that cannot change its battery and will lag to its death until I can buy a new phone
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UPDATE 1 - 1/17/2018
After speaking with a senior advisor with apple over the phone, here is their statement...
"It seems there's physical damage on your phone, so what you can do is either send your phone in by mail or go to apple store to fix the damage, but you will have to pay the fees. OR I can go to the AASP and tell them they have to cover the cost of the damage"
I asked the SA to provide me with an email stating the fact that the AASP has to pay for the damage, but they refused to do so... lol
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UPDATE 2 - 1/19/2018
So after being on the phone with the apple SA, they were able to implement a code for them to switch to a another (new/refurb) iphone 6S plus free of charge. I was expecting that they were bound to do that because I had done nothing to the phone myself and it was all the AASP and Apple handling the phone... Anyways, for those who are going to do battery changes etc, please try and take it into the apple store instead of their AASP
In the beginning of the year, Apple stated they will replace the batteries for $35 CAD as everyone know.... Therefore I went to an authorized apple service provider (AASP). I found their info on apple.com/ca... After waiting 1 hour there for them to replace my battery they told me that they failed to do so, because they broke the pull out bonding glue, so they cannot remove the battery, and told me to go to the apple store to do it.
Now at the apple store, batteries for the iPhone 6S+ is not that heavily backed up on orders, but I still had to wait 2 weeks.... Today I went in and gave my phone in and waited 2 more hours for geniuses to replace the battery... After the wait, they told me they had failed to do so as well... with the same reason, the bonding has broke. In this case, they told me if I done the repair first at the apple store, they would replace the whole phone for the same $35 CAD price, but because I took it to a third party (authorized apple service provider), there's nothing they can do....The best bet is to go back to the AASP and see if they can help me out (said the apple genius)
Just now I have returned from the AASP, and they told me to call apple at HQ and explain my situation... the technician ran a diagnostic test on my phone and said my battery is fine and doesn't need to be replaced... but we all know we can replace the battery even if it passes the test....
Overall this is such a frustrating process, my phone is so laggy and I only have a total of 5 apps (not including the OEM apps from apple).... I purchased this phone 1 month after launch back in 2015 I believe
Can anyone give me some ideas what I can do? I have a feeling even if I do call apple HQ, they will point the finger right back at the AASP... I'm literally stuck with a phone that cannot change its battery and will lag to its death until I can buy a new phone
--------------------
UPDATE 1 - 1/17/2018
After speaking with a senior advisor with apple over the phone, here is their statement...
"It seems there's physical damage on your phone, so what you can do is either send your phone in by mail or go to apple store to fix the damage, but you will have to pay the fees. OR I can go to the AASP and tell them they have to cover the cost of the damage"
I asked the SA to provide me with an email stating the fact that the AASP has to pay for the damage, but they refused to do so... lol
---------------------
UPDATE 2 - 1/19/2018
So after being on the phone with the apple SA, they were able to implement a code for them to switch to a another (new/refurb) iphone 6S plus free of charge. I was expecting that they were bound to do that because I had done nothing to the phone myself and it was all the AASP and Apple handling the phone... Anyways, for those who are going to do battery changes etc, please try and take it into the apple store instead of their AASP
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