In september 2008 I bought some stuff at B&W in New-York. I try to have my stuff delivered by USPS but the only carrier available was UPS. I paid 35$ for shipping a compact flash and a filter to Canada. Three months later I receive a letter from recovery company saying that I was overdue to paid brokerage fees to UPS. (12,65$) I try to speak with somebody at UPS but I was told that since my file has been transfered to an receivable agency they don't have to give me any explanation and I have to speak to the recovery agency. At the agency they said they don't have a copy of the invoice and that I have to contact UPS for that. I cannot understand that the people at UPS never try to contact me, never send me a reminder, and then decide to transfer my invoice to a recovery company. In the future I will avoid UPS and if the seller don't offer another carrier I will shop somewhere else. I never had any problem while using USPS or FEDEX (FEDEX is expansive but at least they are honest). I hope this will save some of you problems with those guys !