canadian iphone 4 warranty in USA?

Discussion in 'iPhone' started by ansabakhan, Oct 26, 2010.

  1. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #1
    i am thinking of buying a iphone 4 from Canada .. .unlocked so i can use it outside USA. within USA i still use AT&T ... i need to know ....if i have a Canadian iphone and has some issue with it , will AT&T or Apple treat it different ? is warranty some how different on it ?
     
  2. SnowDX macrumors 6502

    Joined:
    Jun 30, 2010
    Location:
    The Great White North
    #2
    From the iPhone 4 warranty
    It's doubtful that AT&T would do anything for you since you didn't purchase the phone from the. Apple may allow you to send the phone in for repair/replacement but I've heard that they will only ship it back to an address in Canada.
     
  3. numlock macrumors 68000

    Joined:
    Mar 13, 2006
    #3
    if you buy it with applecare shouldnt you be able to get it repaired at every authorized apple dealer?

    i would think mobile devices should be able to be well mobile
     
  4. g35 macrumors 6502a

    Joined:
    Dec 13, 2007
    #4
    If you're near an Apple Store maybe drop by and see if they would accept a Canadian iPhone 4 for warranty service. But since different employees can give different answers maybe try going on different days.

    Like SnowDX said AT&T will likely tell you to go to hell if you try to give it to them for repair.
     
  5. ansabakhan thread starter macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #5
    thats what i want to know .... if i have apple care they will take my phone else not ?
     
  6. ansabakhan thread starter macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #6
    i am stilling trying to figure this out,


    i have a Canadian phone and i am in USA. if some thing happens to the phone and i drive down to a store in Canada would they service my phone? i dont have a candian address... do they replace factory unlocked phones in store
     
  7. trekkie604 macrumors 65816

    trekkie604

    Joined:
    Feb 25, 2008
    Location:
    Vancouver, Canada
    #7
    If it's covered under Canadian Apple Care and you take it to an Apple Store in Canada, and there is a covered defect to the phone they'll swap out your phone for another in-store. The replacement will also be unlocked.
     
  8. ansabakhan thread starter macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #8
    i dont have apple care , but my phone is only 1 month old and still under 1 year warranty , would standard warranty work too?
     
  9. trekkie604 macrumors 65816

    trekkie604

    Joined:
    Feb 25, 2008
    Location:
    Vancouver, Canada
    #9
    They would swap your phone for issues covered under the standard warranty as well.
     
  10. ansabakhan thread starter macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #10
    Thanks ! no that any thing is wrong with the phone , but knowing this makes me feel better ! :)
     
  11. PLin, Nov 17, 2010
    Last edited: Nov 21, 2010

    PLin macrumors 6502

    Joined:
    Oct 9, 2003
    #11
    I also purchased an unlocked iPhone 4 from Canada and recently had some problems with the phone that could not be fixed by restoring it. Since I live in Buffalo, NY, Toronto is only about a 90 minute drive away, but driving back and forth and crossing the border is still a pain. I made the drive anyway, because I kept on getting different answers from AppleCare and the Mac Geniuses regarding the policy of exchanging an unlocked iPhone in the US.

    A level 1 AppleCare rep told me that a US store would swap it, but I would end up with an iPhone locked to AT&T. A Mac Genius at an Apple Store in Toronto told me that the replacement would automatically inherit the unlock status of the old phone if processed correctly. A Mac Genius at a US store told me that the replacement would work with any SIM card but would then lock itself to that carrier.

    I called AppleCare the other day and was transferred to a senior advisor to resolve a different problem, so I asked him about the policy. He said that the iPhone would be locked to AT&T, but you could call AppleCare to have them send a request to the activation team to unlock the replacement. Basically, they would verify that the original phone was unlocked and then approve the request. However, he said that this process can take some time. Alternatively, he said that if you did a mail-in request, the replacement would automatically be unlocked, but there's a charge for that unless you have AppleCare.

    I'm not sure what the correct or "official" policy is, but I'm not taking the risk of exchanging it in the US and ending up with a locked iPhone, so I'll still make the drive to Toronto if I ever need another replacement.

    Update: I just spoke with another AppleCare Senior Advisor. He was very certain that there are only three ways to properly exchange an unlocked phone from Canada.

    1. Go back to an Apple Store in Canada.
    2. Advance Replacement to an address in Canada.
    3. Regular Mail-In Repair in US (7-10 days without a phone).

    Update 2: I stopped at an Apple Store in the US, because my iPhone intermittently does not detect WiFi networks. After consulting with the manager and a few geniuses, they said that they are able to replace it and keep it unlocked. Sure enough, my replacement is unlocked, which saves me a trip to Canada!
     

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