Canary Now Charging for Previously Free Security Cam Features Due to 'Significant' Cloud Expenses

Discussion in 'iOS Blog Discussion' started by MacRumors, Oct 5, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Home security camera company Canary has updated the features included in its free and paid subscription packages over the past few days, removing multiple camera abilities that were once free to all users and placing them behind the company's $9.99/month paywall. Subscriptions increase to $14.99/month for 2-3 cameras, and an additional $4.99/month for each added device.

    Many Canary customers have emailed and Tweeted us over the past few days pointing out the changes, and now Canary has provided a statement to The Verge regarding its motivations.

    The Canary Flex and Canary cameras

    Under the terms of the new "Free Service," Canary users can no longer use Night Mode if they aren't paying, meaning they can't set their camera to record clips when motion is detected in the nighttime while they're home. Canary Free Service members can no longer record videos or receive motion alerts in Home Mode, nor can they record a full clip from when motion is detected to when the motion ends. Instead, for Free Service members the Canary Cam automatically cuts off the clip ten seconds after the first motion is seen. Canary calls these "digestible video previews."

    Canary Free Service members also can't download and share videos from the iOS app, but can bookmark an unlimited amount of video previews to their timeline. All of these are features that were previously free, and now require users to become a paid "Canary Member." As MacRumors readers have pointed out on Twitter, this means that even if you bought a Canary device months ago under the impression of not needing a paid subscription for basic features, you will now have to pay the company to keep on using the most useful abilities of the security cameras, or attempt to return or sell them.

    Some basic features of the cams remain intact for Free Service members, like watching a feed live while in Home Mode without needing to switch to a different "Away" mode. Canary has updated the timeline as well, so that multiple cameras in one home have 24 hours of history for each individual device, instead of those 24 hours being divided up across devices.

    According to Canary's FAQ page, the membership update comes with a change in its cloud service implementation, and the prior Free Service tier "will no longer be available." Understandably, the frustrations of many users center around Canary's last-minute announcement of the changes (September 28), which came less than one week ahead of the official implementation (October 3).
    Canary co-founder and chief design officer Jon Troutman issued the following statement on the situation to The Verge:
    Canary's stance appears to consistently state that too many recorded videos were traveling through the Canary platform "unwatched," leading to a slowdown of the service for some users, as well as "costing Canary a significant amount in cloud expenses." As such, the company has adjusted the Free Service tier by paring down to ten second video previews, removing Night Mode, and preventing users from downloading and sharing videos within the Canary app.

    Amid all of the turmoil over the new subscription plans, there's also still no word from Canary about when HomeKit support will launch with the Canary Plus. Canary first announced the HomeKit-enabled camera in June 2016 for a release sometime that fall.

    Article Link: Canary Now Charging for Previously Free Security Cam Features Due to 'Significant' Cloud Expenses
  2. joshwenke macrumors regular


    Mar 26, 2011
    This is a disappointment. I will be getting a refund for this purchase whether the company gives it to me or not.
  3. pat500000 Suspended


    Jun 3, 2015
    Luckily something like pixel's clip camera came along...
  4. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    Talk about bait and switch. Those that purchased this definitely should dispute their CC charge, especially if you still have the box showing there are no monthly fees.
  5. Corrode macrumors 6502a


    Dec 26, 2008
    Calgary, AB
    Wow, sure makes me hesitant to invest in a new security cam. My Dropcam Pro always had a paid tier but the free tier has only gotten better since I first bought it.
  6. oneMadRssn macrumors 601


    Sep 8, 2011
    New England
    Glad I went with Arlo for my camera.
  7. arggg14, Oct 5, 2017
    Last edited: Oct 5, 2017

    arggg14 macrumors 6502a

    Dec 30, 2014
    So basically the camera does nothing that it was described to do without a paid subscription when I purchased it a year and a half ago. I should have figured there would be the possibility of changes to the model. Canary is entirely dependent on AWS.
  8. PhiLLoW macrumors 6502

    May 31, 2014
    how generous.
  9. Andres Cantu macrumors 68030

    Andres Cantu

    May 31, 2015
    Rio Grande Valley in South Texas
    It seems ethics in companies have gone out the window.
  10. PBG4 Dude macrumors 68030

    PBG4 Dude

    Jul 6, 2007
    Wouldn’t it make more sense to have local storage, then the cloud tier could just send notifications then directly hook up user and camera via IP and get out of the video transmission business altogether?
  11. macTW Suspended

    Oct 17, 2016
    At least they’re honest about it. Security ain’t cheap.
  12. gixxerfool macrumors 65816


    Jun 7, 2008
    I was recently looking for outdoor security cameras. Can’t seem to find one worth the money. Either lack of features, bad product or too much money. I guess Canary is off the list.
  13. SigEp265 macrumors 6502


    Dec 15, 2011
    Southern California
    Ugh, this is one reason I was interested in the Canary. Oh well ... I guess if you want a quality service, you need to pay.
  14. HiVolt macrumors 6502a


    Sep 29, 2008
    Toronto, Canada
    This is why I always tell people don't bother with cloud cameras...

    Its easy enough to set up your own nvr, they make them much easier these days, that have smartphone apps that you can access your video data whenever you want.

    Even some individual cameras have SD slots that can work in a pinch if you dont need full dvr/nvr features.
  15. F4C4 macrumors member


    Jul 3, 2012
    I bought this right after their Indiegogo campaign. They have a good product but unfortunately there is no incentive to purchase more devices or keep customers loyal to them.

    I liked my Canary and bought a second device just to see my 24hrs of free recording in one device become 12 hrs in both. Basically a worse deal for buying a second device!!!

    The free service and payed options became worse deals over time as you can see...

    I do regret buying this and think there are better options out there now...
  16. ipedro macrumors 601


    Nov 30, 2004
    Toronto, ON
    Canary seems to have begun trying hard to be @$$holes. They were such a great company at first but lately, it's been nothing but jerk moves. They failed to ship the HomeKit camera that they promised and went from saying that it would ship "soon", to "we don't have a date" to now just ignoring people who ask.

    I came very close to buying one. I dodged a bullet. I don't want anything to do with this company.
  17. txpilot82 macrumors newbie

    Aug 28, 2010
    Except live view in home mode doesn’t work as they promised. Pretty much a worthless paperweight at this point.
  18. DeepIn2U macrumors 603


    May 30, 2002
    Toronto, Ontario, Canada
    i'm curious if the new subscription model will actually SPEED the service for some users, I mean since now their paying ;) .
  19. spazzcat macrumors 68030


    Jun 29, 2007
    Glad I signed up for the year of service for $40 two weeks ago, at the end of that year I will most likely move to different camera system.
  20. Dieselspeaks macrumors newbie

    Oct 5, 2017
    Canary used to have a wonderful product. In the past year my camera records more “false movement.” Unlike Arlo’s camera, Canary doesn’t allow user to geofence areas to to ignore. (Window light, curtains, the dogs kennel.
    Honestly thank you for updating your policy last night. I WAS going to purchase your outdoor camera today, but I can’t trust your company at the moment. You were great while you lasted.
  21. Chupa Chupa macrumors G5

    Chupa Chupa

    Jul 16, 2002
    Aw, man. 19 messages in an not one joke about the Canary feature not making it out of the coal mine?
  22. Tronic macrumors 6502


    Jun 10, 2009
    Disappointed I bought into this bait and switch ecosystem...

    Grandfathered customers should get something like a max of 4 hours of continuous, motion activated recording within a 24 hr period and then everything after that is the 10 sec previews.

    The timeline feature is a joke now.
  23. OldSchoolMacGuy Suspended


    Jul 10, 2008
    Seems silly to believe a business will be able to provide all kinds of services free of charge, especially when it grows in popularity.
  24. JustaTecho macrumors newbie

    Sep 4, 2014
    Well, i won't bother looking at them for my home camera requirements now... I am very disappointed in most of the home camera companies, they all seem to NOT understand their users or the business that they want to participate in...
  25. spazzcat macrumors 68030


    Jun 29, 2007
    They should continue to provide people with what they paid for, these are not cheap cameras. I have no issue with new features requiring a paid sub.

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