Canceling Apple iPhone order and AT&T upgrade eligibility

Discussion in 'iPhone' started by RobT, Sep 23, 2013.

  1. RobT macrumors 6502a


    Dec 20, 2007
    Ohio, USA
    I have a 5s ordered through Apple shipping in October. If I find the phone in stock at a Best Buy for example, is it possible to cancel on Apple's website and the upgrade eligibility to be reinstated? Any idea how long it takes for upgrade eligibility to show up on the system?
  2. nhamp07 macrumors regular

    Oct 6, 2011
    some people say it takes 5 minutes. ATT will quote 24-48 hours though.
  3. LWP777 Suspended

    Sep 20, 2010
    I just talked to an Apple customer service rep and she said that the eligibility reinstatement can take anywhere from 1-5 days. They only guarantee that they will actually send the request to your carrier within 24 hours. After that it would be up to AT&T.
  4. AppleFan360 macrumors 68020

    Jan 26, 2008
    It usually takes 5-10 minutes. No guarantees however.

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