Canceling your AT&T iPhone 4S Pre-order

Discussion in 'iPhone' started by Techie79, Oct 14, 2011.

  1. Techie79 macrumors newbie

    Joined:
    Oct 12, 2011
    #1
    I like many placed a pre-order with AT&T and have yet to get confirmation when I will receive my phones. There are several stores in my area with plenty of stock, so I decided to cancel my pre-order and go pick it up from the store. Some stores cannot cancel the pre-orders in the store for whatever reason, but some do. You can try your luck and head into a store to see if they can do it for you. Otherwise, you'll need to call AT&T.

    I have a tip when calling AT&T. Don't call the order status line, they have no power to cancel and parrot the same line that you can't cancel your order. I discovered that if you get transferred to e-comerce department who handles online orders, they have the ability to cancel. I was given a direct number but haven't tried it myself. Here it is: 866-391-0749. I was transferred directly, spoke to a rep named Brandon, and successfully cancelled my order with no hassle, had my upgrades reverted, went to the store and picked up two new iPhone 4S (a 64GB white and a 32GB black). Took more than an hour.

    If you're considering canceling and going to a store, give this a try. Good luck!
     
  2. shadedred macrumors member

    Joined:
    Feb 5, 2009
    #2
    This is and was very helpful - I spoke to several different people and they all refused to cancel the pre-order.
     
  3. linkgx1 macrumors 65816

    Joined:
    Oct 12, 2011
    #3
    How long does it take for the money to come back on the acct?
     
  4. maddog91 macrumors regular

    Joined:
    Oct 14, 2011
    #4
    This...And just tell them you are going to report the card stolen and the bank will refuse the order and force a refund..they will listen..I got mined cancelled no problem the second time i called,she just said ok well ill be glad to help..but try the bank thing first..They don't want the headaches you will give them.and just be a child seriously the bigger the show the more they listen
     
  5. bjb.butler macrumors 6502a

    bjb.butler

    Joined:
    Aug 18, 2008
    Location:
    Southern California
    #5
    Idk about AT&T, but I cancelled my preorder with Sprint (BofA debit card). The next day I got an automated message saying that I will have my money in 7~10 business days. Also, my upgrade eligibility was reset immediately.
     
  6. Techie79 thread starter macrumors newbie

    Joined:
    Oct 12, 2011
    #6
    Sorry, I don't know. I used a credit card, so it's not coming out of my checking account.
     
  7. AllStarDRose macrumors newbie

    Joined:
    Oct 16, 2011
    #7
    Techie, what did you exactly say? I know it's the weekend and i cant get a hold of CSR. I will ask to be transferred to the E-Commerce Dept, but what should i say? "I am at the store, i want to cancel my pre-order and purchase via store"?
     
  8. Techie79 thread starter macrumors newbie

    Joined:
    Oct 12, 2011
    #8
    Yes, I said I preordered 2 iPhone 4S which are on back order. I want to cancel and revert my upgrade so I can pick the, up I the store. I made sure to go through the long general customer service lines rather than the order status lines. It is a much longer wait, but it's a back door to the online orders department. When I got thought to the last person, I simply said, I want to cancel my preorder, order number blah blah. He did it, not questions asked. Try the direct number I listed, might save you all the transfer troubles.

    Good luck. This process is hit and miss.
     
  9. AllStarDRose macrumors newbie

    Joined:
    Oct 16, 2011
    #9


    THANKS! I called them using the number you provided, i got stuck in the Order Status line (idk if you can avoid it) but it took me longer to wait in line than to cancel my order. Once i got through to a CSR, i politely asked to be transferred to E-Commerce Department. Once i was in the E-Commerce Department, it took not a minute longer than 10 mins to get my order cancelled. As the CSR reassured me, it's only possible to cancel the orders if they haven't be Allocated/Shipped from the warehouse. I just checked my email. they emailed me a notification of my order being cancelled. SWEET!

    Thanks TECHIE! I'm going to pick up the phone from a local store soon.
     

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