Cancelled AT&T preorder, but phone shipped anyway

[entlassen]

I pre-ordered a 6+ from the AT&T website on opening night. Expected shipping date was 10/13 to 10/22. I called AT&T and cancelled the pre-order last week and even got a cancellation confirmation email.

Delivery guy knocked on my door today and delivered the phone, to my complete surprise. I checked the order status, and it shipped 3 days ago, several days after I had already cancelled. They never even sent me a tracking number or any notice that the shipment was coming to me. I'm probably gonna keep the phone, but what a mess!

 

[tonyy]

Do the right thing.

 

[entlassen]

Do the right thing.

They charged my credit card, so not sure what you're talking about.

 

[tonyy]

They charged my credit card, so not sure what you're talking about.

Maybe you should've said that in your OP? You said you cancelled the order, got a cancel confirmation email, and it arrived at your door. Nowhere did you say your card was charged (or refunded).

So yeah. Enjoy it then.

 

[Bubbler328]

Same thing happened to my buddy today. He found out his phone shipped a week and a half after canceling his order. He called att and they have "no record of order cancellation" even though he has a cancellation number.

Now it's a hassle. Ugh.

 

[Moshe1010]

You can bring it to the store and you'll get a full refund (unless you are a premier account so good luck with that).
You should have refused delivery.

 

[Jessem1133]

Happened to me when the 5 came out. Tried returning it, it was such a hassle.