Cancelled AT&T preorder, but phone shipped anyway

Discussion in 'iPhone' started by entlassen, Sep 29, 2014.

  1. entlassen macrumors member

    Joined:
    Sep 12, 2014
    #1
    I pre-ordered a 6+ from the AT&T website on opening night. Expected shipping date was 10/13 to 10/22. I called AT&T and cancelled the pre-order last week and even got a cancellation confirmation email.

    Delivery guy knocked on my door today and delivered the phone, to my complete surprise. I checked the order status, and it shipped 3 days ago, several days after I had already cancelled. They never even sent me a tracking number or any notice that the shipment was coming to me. I'm probably gonna keep the phone, but what a mess!
     
  2. tonyy macrumors 6502a

    tonyy

    Joined:
    Oct 8, 2011
    Location:
    Dallas
  3. entlassen thread starter macrumors member

    Joined:
    Sep 12, 2014
    #3
    They charged my credit card, so not sure what you're talking about.
     
  4. tonyy macrumors 6502a

    tonyy

    Joined:
    Oct 8, 2011
    Location:
    Dallas
    #4
    Maybe you should've said that in your OP? You said you cancelled the order, got a cancel confirmation email, and it arrived at your door. Nowhere did you say your card was charged (or refunded).

    So yeah. Enjoy it then.
     
  5. Bubbler328 macrumors newbie

    Joined:
    Sep 28, 2014
    #5
    Same thing happened to my buddy today. He found out his phone shipped a week and a half after canceling his order. He called att and they have "no record of order cancellation" even though he has a cancellation number.

    Now it's a hassle. Ugh.
     
  6. Moshe1010 macrumors 6502a

    Joined:
    Jun 27, 2010
    #6
    You can bring it to the store and you'll get a full refund (unless you are a premier account so good luck with that).
    You should have refused delivery.
     
  7. Jessem1133 macrumors 6502

    Joined:
    Sep 12, 2014
    #7
    Happened to me when the 5 came out. Tried returning it, it was such a hassle.
     

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