Cancelling a Photoshop save nukes the file.

Discussion in 'macOS High Sierra (10.13)' started by mcdj, Jan 30, 2018.

  1. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #1
    I'm having a repeatable issue with my MacBook 15" 2017 w/TB running 10.13.3 and Photoshop CC 2018.

    If I cancel a Photoshop save, the file disappears from the Finder. It's not in the trash. It's nowhere on the computer via search. It's not any of the temp folders I've found. It's not hidden. It just seems to be gone.

    I am working locally on a 1TB SSD with 400GB available. 16GB RAM.

    I have reinstalled PS. I have restarted in safe mode. I have trashed my PS prefs. I have deleted the Finder prefs. I have reinstalled 10.13.3. I've done everything I can think of aside from wiping the computer and reinstalling everything.

    Anyone else experience anything like this?
     
  2. mollyc macrumors 65816

    Joined:
    Aug 18, 2016
    #2
    Do you often canceling saving a file? Is it a new file, or a re-opened file?

    I don't think I have ever tried to cancel a save once it's started. If I realize that I should not have saved a file in it's current state (maybe I realized I flattened it or saved it as a different name already) I just let the save go and then backtrack in the History panel to the proper version I wanted and then do a second save. I'm having a hard time figuring why this would be something that would be repeatable.

    It's unfortunate that you have lost a file, but it seems easy enough to avoid?
     
  3. mcdj thread starter macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #3
    It happens with new and re-opened files.

    I'm a photo retoucher by trade, often dealing in 2GB+ files and long saves. If I start to make a save and realize I forgot something or did something wrong, I do use cancel because of the time saved. I've never had this issue in 20 years of using Photoshop.
     
  4. mcdj thread starter macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #4
    Can anyone with PS CC 2018 confirm that opening a large PSB, making a change to it, then saving, then cancelling the save does NOT make the file disappear from the Finder?

    I'm going crazy trying to figure this out.

    I've trashed PS prefs. I've reset PRAM and NVRAM. I've started in safe mode. I've created a new Mac OS user account. Nothing is working.

    Strangely, in PS scratch disk prefs, one of my choices was Time Machine Backups, which isn't even connected to my machine. I selected it as my scratch disk, then restarted PS and the Time Machine was gone from scratch disk options and just my HD was there.

    I almost feel like somehow Mac OS or PS thinks my local hard drive is a network drive. PS is no stranger to disappearing files over a network server. Just can't understand why its happening on a local disk or how to make it stop.
     
  5. mollyc macrumors 65816

    Joined:
    Aug 18, 2016
    #5
    Yes, I actually was able to replicate this with a 1gb file, saved on my local hard drive.
     
  6. mcdj thread starter macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #6
    Can you elaborate? Do you mean the file did or did not disappear? Thanks.
     
  7. mollyc macrumors 65816

    Joined:
    Aug 18, 2016
    #7
    Yes, the file did disappear and I could not find it anywhere. (I was smart enough to use a copy of a file, at least.)
     
  8. mcdj thread starter macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #8
    Hoping others can weigh in on this with their experience. If enough people are having this issue I can point an Adobe person to this thread.
     
  9. michelle retoucher 3 macrumors newbie

    Joined:
    Mar 22, 2018
    #9
    I am having this same problem too. Just started when upgraded to high sierra. Any fixes?
     

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