Cancelling AT&T order while it is still processing

Discussion in 'iPhone' started by mlpsponzischeme, Jul 22, 2010.

  1. mlpsponzischeme macrumors regular

    Jun 16, 2009
    I ordered a black 32gb iPhone 4 today. How difficult would it be to cancel that order and buy a white one tomorrow if they were to magically go on sale? Has anyone cancelled a processing order with them to pick up an instore reservation? Any help would be appreciated.
  2. rasjunk macrumors member

    Jun 25, 2005
    I really doubt you could get someone on the phone who could do that for you.

    It should be a simple procedure, but I have no faith in AT&T call-center support.

    If you ordered from an AT&T store you probably could easily.

    But good luck, I wish you the best :)
  3. .:ryan:. macrumors member

    Mar 7, 2010
    I ordered in store and it is still processing. The Apple Retail Store had them in stock yesterday and I called AT&T and went through hell to cancel my order and it was totally unsuccessful. They kept giving me BS about how I have to have it ship to the store then return it there. Total crap. I don't know why you can't cancel AT&T orders. It's like they trap you in the order. Lesson learned: ALWAYS BUY DIRECT FROM APPLE! I'm still so mad!
  4. michaelz macrumors regular

    Apr 12, 2010
    Exact same happened to me yesterday. They told me the exact same BS as if they were trained to do that. I was so ready to cancel my AT&T account. Finally, a supervisor cancel it 30 minutes before apple store close. I'm still mad too.

    I pick it at Pasadena store. The apple employee told me he just helped another guy had same problem. Yes, only deal with apple.

    Oh, the AT&T sales even told me apple care covers accidents! I think I am crazy to sign another 2 years of contract!


Share This Page