Cancelling AT&T order while it is still processing

Discussion in 'iPhone' started by mlpsponzischeme, Jul 22, 2010.

  1. mlpsponzischeme macrumors regular

    Joined:
    Jun 16, 2009
    #1
    I ordered a black 32gb iPhone 4 today. How difficult would it be to cancel that order and buy a white one tomorrow if they were to magically go on sale? Has anyone cancelled a processing order with them to pick up an instore reservation? Any help would be appreciated.
     
  2. rasjunk macrumors member

    Joined:
    Jun 25, 2005
    #2
    I really doubt you could get someone on the phone who could do that for you.

    It should be a simple procedure, but I have no faith in AT&T call-center support.

    If you ordered from an AT&T store you probably could easily.


    But good luck, I wish you the best :)
     
  3. .:ryan:. macrumors member

    Joined:
    Mar 7, 2010
    #3
    I ordered in store and it is still processing. The Apple Retail Store had them in stock yesterday and I called AT&T and went through hell to cancel my order and it was totally unsuccessful. They kept giving me BS about how I have to have it ship to the store then return it there. Total crap. I don't know why you can't cancel AT&T orders. It's like they trap you in the order. Lesson learned: ALWAYS BUY DIRECT FROM APPLE! I'm still so mad!
     
  4. michaelz macrumors regular

    Joined:
    Apr 12, 2010
    Location:
    LA
    #4
    Exact same happened to me yesterday. They told me the exact same BS as if they were trained to do that. I was so ready to cancel my AT&T account. Finally, a supervisor cancel it 30 minutes before apple store close. I'm still mad too.

    I pick it at Pasadena store. The apple employee told me he just helped another guy had same problem. Yes, only deal with apple.

    Oh, the AT&T sales even told me apple care covers accidents! I think I am crazy to sign another 2 years of contract!

     

Share This Page