Cancelling order with incase

Discussion in 'iPhone Accessories' started by justgotit, Dec 26, 2008.

  1. justgotit macrumors newbie

    Dec 26, 2008
    Does anyone know how to cancel an order with incase? I bought a slider from them a few days ago, the order has not been shipped yet, and I've changed my mind and I'd like to get the Incipio feather. I tried calling support but nobody answered the phone. If anyone knows what I can do please share.

  2. KC2 macrumors regular

    Feb 29, 2008
    I'd personally keep calling. I'm sure a lot of companies are/were off today for the holiday. Looks like you might be in the clear anyway, according to their holiday shipping schedule:

    I'm not sure if the warehouse hours correspond with the office hours, but just call them daily. Don't try to do it over e-mail. In my experience with them, they're just not great e-mailers. Awesome products, awesome design, awesome everything, just not e-mail correspondence.
  3. Bobioden macrumors 68000


    Sep 23, 2007
  4. 1rottenapple macrumors 68000

    Apr 21, 2004
    The slider cracks when you drop it, fyi. Two of mine did. Nice case though. Email them like a mother.
  5. Rayfire macrumors 68030


    Aug 25, 2008
    I would follow his suggestion, as I had the worst experience with them - and it was topped off with their lousy email correspondence.

    And I think even calling doesn't fix entirely the issue, they were just bad to me :mad: so good luck OP on cancelling that order.
  6. justgotit thread starter macrumors newbie

    Dec 26, 2008
    I'm not complaining that they were closed the day after Christmas, I have no problem about that. I am just suprised that there is no option when I'm looking at my account to cancel the order I just placed and instead have to call them.

    But I appreciate all the helpful responses, I will call again on Monday.

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