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Candyshell for iPhone 4 - Issue Solved

A

Aelton

macrumors regular
Original poster
Jun 18, 2010
137
14
I bought a Speck Candyshell the day of the iPhone 4 launch, and shortly after noticed that when I would take pictures using the flash I would get a green/blue discoloration on most photos which was caused by the fact that the cutout for the camera/flash wasn't large enough.

I was at the AT&T store the other day and noticed there was a rev 2 of the case out now that had a larger cutout for the camera/flash. I threw my original receipt away, but decided to call Speck to see if they would offer a replacement. They simply had me take a pic of the old case then overnighted me a new one.

I wanted to bring it up here since I am sure others had the same problem with photo discoloration. Also because it seems rare that a company would stand behind their product in this way, even when I didn't have the receipt anymore.
 
saving107 said:
what issue was solved? the green blob or your refund.
Click to expand...

They fixed the issue with the hole size causing photo discoloration and sent me a new case for free. All issues resolved with no hassle.
 
I find that odd because I hate cases and I don't them, but I do have the green blob issues (only when I'm under florescent lighting). So as an experiment a few weeks ago, I removed the glass backplate from my iPhone and took some photos with flash, and without flash, and my problem didn't go away.
 
saving107 said:
I find that odd because I hate cases and I don't them, but I do have the green blob issues (only when I'm under florescent lighting). So as an experiment a few weeks ago, I removed the glass backplate from my iPhone and took some photos with flash, and without flash, and my problem didn't go away.
Click to expand...

Interesting. I was initially afraid that there was a problem with my phone, but as a test I took a pic with the case on and an identical pic with the case off and the problem didn't exist without the case.

You should take yours to an Apple Store if you live near one, I am sure they will replace it.
 
I'm on my 3rd iPhone. All three have been factory new (returned, re-buy) and all have had the same proximity, mic, and camera issues. When I get a new phone, I try it out all day before I even bother to sync my phone with my computer to test out a factory new firmware, and no dice.

it doesn't really bother me that much because I don't take many photos indoor (mostly outdoor), but I do wish I didn't have this issue. The proximity sensor and mic really do bug me.

Surprising, the only issues I have yet to have is the antenna issues, that is flawless.
 
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