Cannot back up: The iPhone disconnected

Discussion in 'iOS 10' started by PNutts, May 20, 2017.

  1. PNutts macrumors 601


    Jul 24, 2008
    Pacific Northwest, US
    Anyone else have this problem start after 10.3.2 / iTunes (Windows 10)? Both my iPhone 7 Plus and 6S Plus started this nonsense after those upgrades. I tried the usual quick solutions: restart phone / restart PC / different cable / airplane mode & low power mode & background app refresh off. I'm willing to delete the current backup but not willing to Restore as New.
  2. Kantry123 macrumors newbie

    Sep 1, 2016
    Try backing up using iCloud and then restore ur phone as new and restore iCloud backup...that should fix ur issue
  3. BobCowe macrumors newbie


    May 20, 2018
    I was also suffering from this problem on m,y iPad Pro. Backup failed as iPad disconnected...
    After having tried all the suggestions, I stumbled on this post
    which suggests deleting any apps taking up more than 3Gb.
    For some reason I had Minecraft installed with 4.15Gb. Deleted it, and the problem was fixed immediately.

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