Cannot change security question.

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by UnDholly, Jul 23, 2016.

  1. UnDholly macrumors newbie

    Joined:
    Mar 30, 2013
    #1
    Hello I have problem.
    I forgot my security question and now I try change this also I want make 2 step verification ...
    So when I try change I need type 2 security answer (which I forgot)... so after few mistakes I get window
    "Too many incorrect verification attempts"
    And when I try "USe Rescue Email Adress" This LINK not active!!!
    I already use Google chrome, Safari, try from my iPhone but nothing help.. This button not active. What can I do ?
    many thanks for help
     
  2. Primejimbo macrumors 68040

    Joined:
    Aug 10, 2008
    Location:
    Around
    #2
    Do you have a credit card associated with the account?
     
  3. UnDholly thread starter macrumors newbie

    Joined:
    Mar 30, 2013
    #3
    Debit card. Why this important ?
     
  4. Primejimbo macrumors 68040

    Joined:
    Aug 10, 2008
    Location:
    Around
    #4
    Well I had this issue once with my daughters account I was able to call into apple support. They used the card associated with the account to help me. It was a way to verify it was me, and was able to help me out.
     
  5. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #5
    With a bit of work u can always get Apple to reset them in almost all cases....You'll need to own a second Apple device since they send a code to then they ask you to verify it by reading it back to them.

    This is a last resort. Usually providing "correct" info, which you should have on the account would help as well, so the above is not always needed.
     

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