Cannot check for app updates.

Bez59

macrumors regular
Original poster
May 18, 2012
101
0
Derbyshire, England
Hi,

I use my apple id for my iPhone, my wife's iPhone and my sons iPhone and have never had any problems untill a couple of weeks ago.

Now when i go on the app store on my sons iPhone to check for updates i get the message "Cannot connect to iTunes store" but it will let me search the store and download new apps.

I can still update mine and my wife's iPhone but not my son's.

A Google search says to reset network settings and sign out and back in which i have done but it didn't help.

Has anybody else had this problem?

I am hoping there is a way of fixing it without restoring so any help would be great thanks.
 

TJ61

macrumors 6502a
Nov 16, 2011
811
3
When you go to one of the other screens ("Featured", "Categories", etc) and scroll to the bottom, does it show the correct Apple ID?

Pardon the obvious, but since you didn't mention it, did you try stopping the app (double-tap home button, press-n-hold App Store icon, tap the red circle), then power cycling the iPhone?

Also, I'd suggest posting in the main "iPhone" forum. Your topic would not be out of line, and you'd get way more views.

Regards,
Tom
 

Bez59

macrumors regular
Original poster
May 18, 2012
101
0
Derbyshire, England
When you go to one of the other screens ("Featured", "Categories", etc) and scroll to the bottom, does it show the correct Apple ID?

Pardon the obvious, but since you didn't mention it, did you try stopping the app (double-tap home button, press-n-hold App Store icon, tap the red circle), then power cycling the iPhone?

Also, I'd suggest posting in the main "iPhone" forum. Your topic would not be out of line, and you'd get way more views.

Regards,
Tom
Yes it is the correct Apple ID and i have tried stopping the app store app and turning it off and back on.

I have also done a sync with my Mac hoping that would help but it didn't.

I just think it is weird that i can still download new apps on any of the three iPhones and if i download an app on my iPhone it downloads it to my sons Iphone as well so it is definitely the correct Apple ID.

Thanks for the suggestions. I think i will try it in the iPhone forum.
 

ConstantPraise

macrumors newbie
Sep 16, 2012
1
0
Hello, I was wondering if u ever got this issue resolved, as I am currently in the same situation? (Except I only have 1 iPhone, so I have no idea how many updates I'm missing)
 

Bez59

macrumors regular
Original poster
May 18, 2012
101
0
Derbyshire, England
Hello, I was wondering if u ever got this issue resolved, as I am currently in the same situation? (Except I only have 1 iPhone, so I have no idea how many updates I'm missing)

Unfortunately not I think I am going to back it up and do a restore as I haven't found anything else that will sort it.

When I find the time to do it I will let you know if it worked.
 

fhall1

macrumors 68040
Dec 18, 2007
3,457
602
(Central) NY State of mind
This is going to sound crazy but I just fixed my iPod touch (actually re-purposed iPhone 3gs) without resorting to a full restore – same story - it would not allow updates from the app store (cannot connect to iTunes store), but EVERYTHING else worked (Safari, downloading new apps, mail, etc). I went into settings, manually set the date to two years into the future (2014 – it’s 2012 now) and tried to update again – I got an Apple date and time security warning. Then I went into settings and changed the date back to 2012 and the updates are now working!

The important thing after you set the date ahead is to try to go into the app store and hit updates and get the warning....just setting the date forward and back alone didn't fix it.

Let us know if it works for you.
 

Bez59

macrumors regular
Original poster
May 18, 2012
101
0
Derbyshire, England
This is going to sound crazy but I just fixed my iPod touch (actually re-purposed iPhone 3gs) without resorting to a full restore – same story - it would not allow updates from the app store (cannot connect to iTunes store), but EVERYTHING else worked (Safari, downloading new apps, mail, etc). I went into settings, manually set the date to two years into the future (2014 – it’s 2012 now) and tried to update again – I got an Apple date and time security warning. Then I went into settings and changed the date back to 2012 and the updates are now working!

The important thing after you set the date ahead is to try to go into the app store and hit updates and get the warning....just setting the date forward and back alone didn't fix it.

Let us know if it works for you.
I have just tried that but unfortunately it didn't work thanks anyway.