Cannot configure iPods using Apple Configurator (1.5)?

Discussion in 'iPod' started by TheDude75, Oct 26, 2016.

  1. TheDude75 macrumors newbie

    Jan 16, 2013
    Hi All,

    I am in the process of deploying a custom App to a fleet of iPods. Towards this end I am utilizing the Apple Configurator 1.5 (424). When I connect most of my fleet I see the screen below -


    However in a limited number of instances the Apple Configurator acknowledges that there is an iPod connected, but will not allow configuration to proceed, as shown below -


    If no iPod is connected the 'Cube' icon simply stays grey.

    I have performed a restore (through iTunes) on the iPods that present this challenge; by following the steps below -

    1). Turned off the iPod
    2). Connected the iPod to my MacBook
    3). Entered Recovery Mode (on the iPod; by holding down home + power for 15 seconds)
    4). Click on 'Restore iPod' in iTunes

    Can anybody suggest how I can go about making the iPods available in Apple Configurator?

    Any advice will be greatly appreciated.

    Kind Regards,

  2. 960design macrumors 68030

    Apr 17, 2012
    Destin, FL

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