Cannot connect to any cloud based services...

[zebedee99]

New to these forums, but I'm really stumped and could use some help. I'm running a mid 2011 27" iMac, OSX 10.9.5... and for the last couple of days I have not been able to connect to any cloud based services - Adobe CC, Dropbox, Google Drive etc that are on the menu bar (icons are greyed out), nor does the App Store connect - no error message there, just a blank App Store template window...

• Browsers are working fine and I can connect to the web based interfaces of these apps (ie I can login to my Dropbox account and see my folders via Chrome).
• My Macbook Pro on the same wifi connection and network is working fine.
• An older version of OSX on another internal drive also works fine if I boot up with that.
• Another user on this version of OSX also cannot connect to these services.
• I have reset the modem / router. I have restarted the iMac about 9 times.
• I haven't changed any network settings that I'm aware of.
• I tried restoring with Time Machine to a couple of days ago, but then discovered it is still pointing at the old version of OSX on the other internal drive - doh!

Any suggestions?

Thanks, Jake

 

[satcomer]

Is there a firewall on your computer or network?

 

[zebedee99]

Is there a firewall on your computer or network?

No, no firewall and no anti virus software

 

[zebedee99]

Booting in Safe Mode does not make any difference...

 

[T'hain Esh Kelch]

Does the Console write anything useful when your cloud services try to connect? You can try and quit them, and then start them up.

 

[zebedee99]

For Adobe Creative Cloud after restart, I'm getting tons of messages that say:

• "configd: dnssd_clientstub ConnectToServer: connect ()-> No of tries: 3" etc
• "configd: dnssd_clientstub ConnectToServer: connect () failed Socket:9 Err:-1 Errno:2 No such file or directory" (also Socket:12)
• "configd: DNSServiceCreateConnection(&dnsMain) failed, error = -65563

I have no idea what any of that means. I would send a screenshot but screenshots save to dropbox and that won't sync, soI'm not getting any of them...

 

[T'hain Esh Kelch]

Based on that I would guess your DNS is giving you issues, so your ISP may be blocking them or just having issues. Try changing your DNS to Googles (8.8.8.8 and 8.8.4.4).

 

[zebedee99]

Yes I did that yesterday. I thought they were already the Google DNS settings but when I checked them (yesterday) the DNS fields were populated with my router address (192.168.1.1) which was weird, but I changed them and it hasn't made any difference...