Cannot Connect To Internet

[althothothoth]

Hi,

My Dad is currently unable to connect to the Internet with his Mac and I'm hoping someone here will be able to help.

He's using Mac OS X Version 10.4.11. It connected fine this morning but he's been unable to connect this afternoon or this evening. A message keeps popping up saying: "Could not find a PPPoE server". I've tried running through the wizard for setting up the connection but it doesn't seem to work.

I've been using my PC online all day with no problems.

Please can someone suggest what I need to do to get it connected again?

Thanks,
Joe

 

[ScoobyMcDoo]

wireless or wired?

 

[althothothoth]

wireless

 

[John T]

Sounds like the problem is with the ISP. Network may be down for maintenance, speed updating etc. You can always check the network by using a direct ethernet connection and also something like an iPhone.

 

[althothothoth]

If it's a problem with the ISP why is it only affecting his Mac and not my PC?

 

[iThinkergoiMac]

Are you using DSL or Cable/Sat/Fios/Other?

PPPoE is something mainly used, according to Wikipedia, to connect to DSL over Ethernet. Have you tried making a new account on his computer and seeing if it can automatically connect in that account?

 

[althothothoth]

It's a DSL wireless connection using a Netgear DG834GT modem/router.

Do you mean a new user account? I have a user account on his computer and I have the same problem when I log into it.