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Cannot connect to specific website from one location

Mal

Mal

macrumors 603
Original poster
Jan 6, 2002
6,253
30
Orlando
We're having connectivity issues from one location (behind a Cisco router) to our website. All other web services work fine, browsing is fine except to this one site.

The website, btw, is ConnectingPT.com, our company website. Accessing it directly via IP does not work either. The website is fully functional from anywhere else we have tested it, however. I checked the server logs, and there is no record of a connection attempt, successful or not, from the IP address at that location.

Help please?

jW
 
Do you use a hosting service, or do you host your site from your own server? I have had this happen a few times, but only when using a hosting service.

In all cases, it was because the IP of the computer in question was put on a ban list by the host provider. For example, a handful of failed login attempts will automatically flag you for a ban. Requesting that an IP address be removed from the ban list always resolves the issue.
 
We're using a hosting service. I've submitted a support ticket now with the details to have them check that.

jW
 
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