Cannot Connect

[alesley03]

My boss is having a problem with his iPhone: Nearly every time he opens the App Store, it gives him the error message "Cannot connect to iTunes store" and very rarely will it ever let him thru. I know I've had this happen a handful of times but not very often. In most instances, I just waited until later and tried again so it worked. I'm not sure what could be causing his to say this almost every time. Any suggestions on what could be going wrong?

After some research, I have found very few answers that say to reset your phone. Then someone mentioned that it could be the wi-fi connection. But your phone doesn't have to be connected to wi-fi to open the App store right? Any suggestions would be helpful, I've been trying to figure it out all this week.

 

[HazyCloud]

The only times I've seen that is if I'm on WiFi that has an Internet filter set to disallow the App Store/iTunes Store. Have you tried it on 3G?

EDIT*

This is from Apple:

If you haven't been able to connect to the iTunes Store:

Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > Cellular Data.

Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.

Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue still persists see, iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections or iPad: Troubleshooting Wi-Fi networks and connections.

 

[alesley03]

Thanks for your reply! I will ask him if he has tried it over 3G service. It very well could be the internet filter because they have tight restrictions here at work so it could be affecting him on his phone as well.

 

[HazyCloud]

Yeah, that's probably it. Sure, I've seen it happen due to Apple, but it's very rare.