Cannot Force Quit WebEx process (nor can I find it)

Discussion in 'Mac Basics and Help' started by Praxis91, Mar 20, 2014.

  1. Praxis91 macrumors regular

    Praxis91

    Joined:
    Mar 15, 2011
    #1
    Hi all, I have an annoying issue. I have searched these forums, as well as Cisco and anywhere else I could think of searching, but no luck.

    It does not happen all the time, but enough that it's annoying. Basically, I will join a WebEx meeting and after it ends, I will close/leave the meeting, but the WebEx icon still remains in my dock. It does not happen all the time, but maybe 40-50% of the time, and I do nothing differently.

    If I right click it and force quit, nothing happens. On the right click is just says application not responding and it's grayed out. If I click the Apple and select WebEx to force quit that way, nothing happens. When I go to terminal and type "top" the process is not listed. When I go into activity monitor, the process is not listed.

    If I go to the dock icon and select "Show all Windows" I then see my desktop background but nothing else. If I click anywhere on screen, it goes back to whatever I was looking at before. The only way to get rid of it is by restarting, which I hate doing because I am also running Parallels 9 all day for work.

    Is there yet another way to kill the process? I have triple and quadruple checked activity monitor and nothing relates to WebEx. It's an issue because if I have another meeting coming up, the browser tells me that I'm already in another meeting and that I have to leave my other one...which I already did. :confused:

    Any thoughts or suggestions? I have already tried reinstalling after rebooting.
     
  2. jfield macrumors newbie

    Joined:
    Mar 27, 2014
    #2
    Same Issue

    I'm having the same issue, tried the same steps and no process shows to be running.

    The problem seems to happen if I don't close out of the webex app before the computer goes to sleep. I try and make a mental note to close the webex app right after a meeting but sometimes still forget.

    I have to force a power off, as reboot/shutdown just hang because that app won't close.

    Looking for a way to fix it.

    Thanks,
     
  3. Praxis91 thread starter macrumors regular

    Praxis91

    Joined:
    Mar 15, 2011
    #3
    I have not gone to sleep before a meeting ended, but it's good to know I'm not the only one with a similar issue. A reboot does fix it for me though.

    However, this week, I decided to run WebEx from within my W7 VM (Parallels) and it works fine there.
     
  4. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #4
    I suspect that what's going on is that WebEx is not, in fact, running, but your Dock thinks it is. This is easily corrected by restarting the Dock process.
     
  5. I'm a ROb macrumors member

    Joined:
    Aug 14, 2007
    Location:
    Netherlands
    #5
    If the dock restarting doesn't solve it:

    Run a 'top' in terminal during your session and get the PID, so you could do a 'kill' after or during the session. Or of top doesn't list it, try 'ps aux'
     
  6. Praxis91 thread starter macrumors regular

    Praxis91

    Joined:
    Mar 15, 2011
    #6
    Thanks! I'll try one/both methods when it happens again!
     
  7. eddieb3 macrumors newbie

    Joined:
    Jun 29, 2007
    #7
    Same thing with me

    I have had this issue for a few months on my 2010 iMac running Mavericks. Happens every time except when I've periodically uninstalled and then reinstalled Webex to see if maybe a new version of Webex might have a fix for it applied. After that first reinstall, it doesn't happen for my first meeting but then happens again every time thereafter.

    I don't think it's an issue with just the dock thinking it is there because I also run the Cisco IM client Jabber which shows your status with Webex and when Webex gets stuck open, Jabber shows my status as being in a meeting, so it thinks Webex is open too.

    I have a 2009 MacBook Pro running Mavericks that I use for Webex as well and it doesn't have this issue. Only my iMac. Drives me crazy, I have to do a hard reboot (hold the power button down for 5 seconds), but at least my iMac boots back up pretty damn fast and saves all the open apps I had - even those in my browser that i was signed into. So it doesn't waste too much time. But still REALLY annoying!
     
  8. drumnow macrumors newbie

    Joined:
    Apr 28, 2014
    #8
    Same problem.

    There is no "process" associated with the Webex client. I did find what appears to be a mozilla process in the middle of a dump. When I stopped that (using terminal) the dock item went away.

    ps -aux | grep mozilla
     
  9. eddieb3 macrumors newbie

    Joined:
    Jun 29, 2007
    #9
    After 2-3 years of this behavior, suddenly, in the last week, this hang with a required force quit no longer happens. I don't know if there was an update, if I did something or what. Not sure why it's suddenly not happening anymore, but glad that's the case now.
     
  10. TorchUK macrumors newbie

    TorchUK

    Joined:
    Jun 10, 2016
    Location:
    Eastbourne, UK
    #10
    How infuriating. I have never had this issue until last week. Now I can't Force Quit the app or close down my MacBook Pro running El Capitan! Exactly the opposite to @eddieb3 . I certainly haven't made any changes so looks like an automatic update that fixed for others but messed it up for me :-(
     
  11. regis.cabaret macrumors newbie

    regis.cabaret

    Joined:
    Jun 23, 2016
    #11
    I have had the same problem for the past two months and can't do anything about it except restarting the computer... Even the `killall Dock` won't do the trick.
    I encountered the same with another application (Interactive Brokers Traders Workstation).
    Could it be due to Java Runtime Environment?
     
  12. jbwaits macrumors newbie

    jbwaits

    Joined:
    Jul 26, 2016
    #12
    I am having the same issue... I cannot Force Quit Cisco WebEx Meetings...

    ... furthermore, I host several meetings with WebEx... and I cannot start the second meeting, without a reboot of my MacBook Pro.

    Any advice, anyone?
     
  13. ocabj macrumors 6502a

    ocabj

    Joined:
    Jul 2, 2009

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