Cannot get Mail or Entourage to work.

Attonine

macrumors 6502a
Original poster
Feb 15, 2006
715
44
Kent. UK
Both Mail and Entourage will not connct to the exchange server in my place of work. All details have been input absolutely correctly. They simply will not connect.

The odd thing is that when I first tried to connect entourage it did connect for that day only, but has neverf connected since. I simply recieve an error message saying the usernam and/or password are incorrect.


Mail.....simply recieve a message that the mail server is not responding.


i have searched the web for solutions but found nothing yet.

I am trying to connect from my office so am using the same connection that currently works on my company supplied windows laptop!


Any, and I mean any ideas will be greatfully recieved.
 

oblomow

macrumors 68030
Apr 14, 2005
2,832
6,194
Netherlands
Attonine said:
Both Mail and Entourage will not connct to the exchange server in my place of work. All details have been input absolutely correctly. They simply will not connect.

The odd thing is that when I first tried to connect entourage it did connect for that day only, but has neverf connected since. I simply recieve an error message saying the usernam and/or password are incorrect.



Any, and I mean any ideas will be greatfully recieved.
Are you sure you windows account isn't locked? It will happen after a couple
of unsuccessful login attempts. What happens if you try to send mail using
the exchange server? You specified the correct port (25), user name and password there?
 

nadyne

macrumors 6502a
Jan 25, 2004
992
0
Mountain View, CA USA
Attonine said:
Both Mail and Entourage will not connct to the exchange server in my place of work. All details have been input absolutely correctly. They simply will not connect.
Make sure that your Exchange server is configured correctly to work with Entourage. For more details about that, you might find the Mactopia article titled working with Exchange to be useful.

You might also find the Entourage MVP site useful, specifically the Exchange support page on there.

If you're still having problems after reading over those sites, check out the Microsoft public newsgroup for Entourage. Lots of Entourage experts hang out in there and answer questions from folks, so they might be able to give you some more assistance.

Best regards,
Nadyne.

--
Nadyne Mielke | user experience researcher
Microsoft Corporation | Macintosh Business Unit
http://blogs.msdn.com/nadyne/
http://blogs.msdn.com/macmojo/
 

Attonine

macrumors 6502a
Original poster
Feb 15, 2006
715
44
Kent. UK
I am still unable to get either mail or entourage to work with out exchange server. I have deleated entourage just to make things easier. I have tried mail as an exchange account and IMAP account, yes IMAP is on on the server. I simply recieve a message saying the server is not responding.


Any ideas
 

MisterMe

macrumors G4
Jul 17, 2002
10,650
28
USA
...

Any ideas
If you read Microsoft's Exchange web site, then you know that neither Mail nor Entourage is guaranteed to work with your implementation of Exchange. IMAP-compatibility is optional on the server side. So too is Entourage 2004-compatibility. The fact that you were able to connect for one day means only that IMAP- and Entourage 2004-compatibility were available on that day. These are issues that you need to take-up with your IT staff. If they disabled the features you want, then there is absolutely nothing than any of us can do to help you.
 

Attonine

macrumors 6502a
Original poster
Feb 15, 2006
715
44
Kent. UK
Perhaps I need to be more specific. I have removed Entourage 2004 from my Mac, so any reference to Entourage functionality is redundant.

I am currently working on getting Mail to work.

IMAP functionality is always ON, on our Exchange server, every day, so theoretically at least, this functionality is available at all times. As far as I am aware, our Exchange server was recently upgraded and so should be the most current money can buy.

I have attempted to set up mail as an Exchange Account and an IMAP account. All details input are correct, this has been varified by the systems Administrator/IT Manager, and the member of the Computer Science Department who set up the server.

So far I have only had slight success under Exchange Account settings. I have managed to sync the exchange account, see and read any mails already in my account, as used with my office PC. I have not been able to send or recieve any mails. As an IMAP account I have had no success whatsoever.

I have searched forums and chatrooms fairly extensively, but as yet have found nothing. The stock answer is to make sure IMAP is enabled and to set up as an IMAp account rather than an Exchange account, In this case thesesolutions don't seem to be the answer.
 

MisterMe

macrumors G4
Jul 17, 2002
10,650
28
USA
...

IMAP functionality is always ON, on our Exchange server, every day, so theoretically at least, this functionality is available at all times.
This is good, if true.
As far as I am aware, our Exchange server was recently upgraded and so should be the most current money can buy.
This is not good in my experience. When my firm upgraded its Exchange server, I lost the ability to establish an Exchange acccount in Mail using its Exchange settings. Prior to the upgrade, Mail's Exchange settings worked better than Entourage 2004.
I have attempted to set up mail as an Exchange Account and an IMAP account. All details input are correct, this has been varified by the systems Administrator/IT Manager, and the member of the Computer Science Department who set up the server.
It is good that someone familiar with your Exchange server is working with you.
So far I have only had slight success under Exchange Account settings. I have managed to sync the exchange account, see and read any mails already in my account, as used with my office PC. I have not been able to send or recieve any mails. As an IMAP account I have had no success whatsoever.
At this point, you are doing better than I am.
I have searched forums and chatrooms fairly extensively, but as yet have found nothing. The stock answer is to make sure IMAP is enabled and to set up as an IMAp account rather than an Exchange account, In this case thesesolutions don't seem to be the answer.
As you should have discerned by now, one of the reasons that you have not found useful information in forums and chatrooms is that every implementation of Exchange is different. This is the way that Microsoft wants it. Otherwise, it would have ported Outlook to MacOS X. FWIW, Outlook 2001 still works with my Exchange server under MacOS 9.

The fact that your Computer Science friend is working with you is a very good thing. Perhaps, he is willing to carefully examine his setup and to modify them to allow Mail to work with your server to its fullest extent.

Good luck.