"Cannot get mail/The connection to the server has failed"

Discussion in 'iPhone Tips, Help and Troubleshooting' started by dirtybirds808, Jan 9, 2013.

  1. dirtybirds808 macrumors newbie

    Jan 9, 2013
    So all of a sudden i been getting this message when trying to check my Hotmail email account on my iphone 4. Everything has been working fine till today and I havent changed anything.

    My email on my ipad mini works fine and so does my girlfriends hotmail on her iphone and ipad.

    I have deleted my account several times on the iphone and set it up again but still nothing. I have restarted it, rebooted it and same thing.

    I have searched numerous threads with the same topic but have not found a solution to my problem. I have no idea what is going on.

    Iphone 4

    If anymore info is needed please let me know.

    Someone help please!
  2. LuMihaljevic macrumors newbie

    Jan 9, 2013
    I'm having the same issue, can log into hotmail via computer, but can't send or receive from iPhone
  3. dirtybirds808 thread starter macrumors newbie

    Jan 9, 2013
    We got the iphone 5 today and same problem. If i try and use the hotmail or hotmail or microsoft exchange option i cant even access it. If i use the "other" option to set up my account i and get to my inbox but not there is no junk mail. I am in my junk mail folder a lot.

    Anyone know what is going on or how to fix the problem? When i was at apple i asked the employee there and she had no idea what i was talking about. I was hoping the new phone would solve the problem too.

    I forgot to mention that my email hasnt been working on my ipad mini either. I can get to my inbox/junk folders but my junk mail folder hasnt been updated.
  4. dirtybirds808 thread starter macrumors newbie

    Jan 9, 2013
    Forgot to mention i have switched from AT&T to Verizon. I doubt that matters.
    Also, if i add the my hotmail account using "Other", my email works but i have no other folder. It is generic and not personalized like my regular hotmail account.

    I also tried resetting the network settings which have seemed to work for some people but it hasnt worked for me.
  5. ejfontenot macrumors 6502


    Dec 6, 2008
    Same problem with hotmail on my iphone5 and ipad mini.

    deleted and added account again. no help. rebooted phone. no help.

  6. gravisa macrumors newbie

    Jan 28, 2013
    Go to setting/general/reset/reset network settings. Once I did the network reset my hotmail came back. I'm using an iPhone 4S
  7. Sigalas macrumors newbie

    Feb 20, 2013
    I have the same problem from yesterday. It happened as soon as I installed 6.1.2 version of IOS. I deleted all network settings, I deleted the account 10 times, restarted the phone lots and lots of time all the ways in out up down but still nothing. All other exchange accounts I have are working. Only hotmail is the problem. What makes me think is that it doesn't even say when the hotmail folder has been updated as it does in exchange. Who knows maybe last fix on exchange sync buged hotmail accounts in some phones. iPhone 4S user.
  8. Sigalas macrumors newbie

    Feb 20, 2013
    All of a sudden this morning the email was working like a charm. Wtf? Hotmail server problem or apple? Who knows. Patience paid back heheheh.

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