Cannot get photos to download to new iPhone from iCloud library

Discussion in 'iPhone' started by badbluesman, Jun 12, 2017.

  1. badbluesman macrumors newbie

    badbluesman

    Joined:
    Oct 5, 2015
    Location:
    California
    #1
    After multiple support calls, I had to erase my iPhone two days ago and set it up as a new phone to fix system glitches that could not be fixed any other way.

    All of my photos were stored on my MacBook Pro. So I turned on iCloud photo library on the Pro and waited a day for my 18GB of photos to upload to the cloud. Then I turned iCloud photo library on on my iPhone. Nothing happened. I checked and re-checked all settings. Still no photos have downloaded to the phone. When I go to iCloud in the phone's settings under my name, a diagram shows that my 18 GB of photos are indeed stored in the cloud. However no downloading is taking place on the phone. I tried shutting down and restarting it to no avail.

    I am using an iPhone 6 64GB with the latest iOS software. My MacBook Pro Retina is using El Capitan, but its updates are current.

    After spending days trying to get iCloud photo library to work, I am very close to going back to using DropBox to get my photos from phone to laptop and vice-versa. It worked easily without any glitches. No compression with DropBox, either.
     
  2. Beards macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #2
    What kind of Wifi download speed do you have?
    iCloud is notorious for not downloading if there is an issue with speed.
     
  3. badbluesman thread starter macrumors newbie

    badbluesman

    Joined:
    Oct 5, 2015
    Location:
    California
    #3
    Comcast speed varies a lot. I pay for faster than standard internet, but it can often slow down or drop out>

    However, I went to bed that night and when i got up in the morning my entire photo library (5,500 photos) had downloaded to the phone. :)
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    Why dont you plug your phone to your computer and sync the photos over the fast and easy way via USB?
     
  5. Beards macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #5
    Then that makes perfect sense. iCloud will only download the files back to the phone when the connection is both stabile and good. Obviously during the night the speed and stability improved enough to complete the photos back to your phone.
     
  6. Thys1943 macrumors newbie

    Thys1943

    Joined:
    Sep 17, 2017
    #6
    Have you checked whether you have enabled iCloud photos library on your iCloud settings? And have you tried 3 third-party apps iMyfone d-port pro, Phone Rescue, etc?
     
  7. tomklyn macrumors newbie

    tomklyn

    Joined:
    Nov 23, 2013
    Location:
    Ottumwa, Iowa
    #7
    I found after a fresh install I had to take one photo before it would change from updating to and download all photos
     

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