Cannot install any Software updates

Discussion in 'macOS' started by ergdegdeg, Oct 30, 2009.

  1. ergdegdeg Moderator emeritus

    ergdegdeg

    Joined:
    Oct 13, 2007
    #1
    Since before the Magic Mouse update, I cannot install any new updates anymore. Software Update finds and downloads the updates just fine but when I click on the "Install" button, it greys out for a few seconds and then nothing happens, i.e. the install process is never triggered.

    The same thing happened for the Magic Mouse update, iTunes 9.0.2 and the latest Parallels update.

    When I wanted to create a new account to see if the same thing happens there, System Preferences wouldn't let me authenticate. When I clicked the lock symbol, nothing happened.

    I also repaired disk in Disk Utility and although errors were reported and repaired, it hasn't changed anything. Downloading the updates from Apple's website produces the same results, the "Install" button is unresponsive.

    I'm pretty much out of ideas here as I can't even log in as a different user. I'm on a mid-2007 MBP running 10.6.1. Anyone have suggestions?

    Thank you.
     
  2. pdjudd macrumors 601

    Joined:
    Jun 19, 2007
    Location:
    Plymouth, MN
  3. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #3
    Sounds like something's wrong with the administrator authentication mechanism. Can you authenticate by using sudo at the Terminal? For example:
    Code:
    sudo bash
    Password: (type your password, it won't be displayed at all)
    
    If the $ symbol at the Terminal prompt changes to a #, then it worked. Type
    Code:
    exit
    ...to get out of the root shell, since you only went in there for testing purposes.
     
  4. ergdegdeg thread starter Moderator emeritus

    ergdegdeg

    Joined:
    Oct 13, 2007
    #4
    Yes, no problems there.

    I can log in no problem.

    Thank you for your help.
     
  5. calderone macrumors 68040

    calderone

    Joined:
    Aug 28, 2009
    Location:
    Seattle
    #5
  6. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #6
    Also check your Keychain for errors. This can be done from Keychain Access in your Utilities folder.
     
  7. ergdegdeg thread starter Moderator emeritus

    ergdegdeg

    Joined:
    Oct 13, 2007
    #7
    Interesting. I trashed the files and rebooted. My keyboard input was reset to Austrian (I have an Austrian keyboard). I tried authenticating in System Preferences and it worked. When I reset the input language to U.S. (which is what I want to use), I couldn't authenticate anymore.

    This, unfortunately, didn't help.
     
  8. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #8
    This, to me, suggests that, though you're typing your password correctly, you have an input method/language mismatch. This is easily corrected in System Preferences -> International (or whatever they renamed it to in SL).
     
  9. ergdegdeg thread starter Moderator emeritus

    ergdegdeg

    Joined:
    Oct 13, 2007
    #9
    I'm not sure if that's the problem. English is set as my System Language. I was never even prompted for my password. The button just greyed out for a few seconds and then nothing happened, no password box appeared.
    I guess in the meantime I will just have to repeat this process when I want to install software updates and then switch back to US keyboard layout.
     

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