Cannot install Mac OS!!!

Discussion in 'MacBook Pro' started by carrollf, Jul 8, 2010.

  1. carrollf macrumors regular

    carrollf

    Joined:
    Aug 8, 2007
    Location:
    Ireland
    #1
    Just replaced the HDD on my new MBP 13" and am trying to use the restore DVD that came with the MBP to reinstall Snow Leopard. However, when I hold ALT/OPTION on startup and get the option to boot from the MacOS Install DVD, the DVD sounds like it is spinning but I just see the Apple logo and spinning wheel! It stays in this state! Any ideas?
     
  2. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #2
    How long does it stay like that? It takes a while to boot from disc.
     
  3. carrollf thread starter macrumors regular

    carrollf

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    Aug 8, 2007
    Location:
    Ireland
    #3
    I left it for about 15 minutes - does it take longer than that??
     
  4. menomano macrumors member

    Joined:
    Feb 23, 2009
    Location:
    usa
    #4
    your drive might be fubared or your DVD could be scratched badly. take it to the store.
     
  5. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #5
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

    No. Call Apple.
     
  6. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #6
    With the restore disc inserted try booting while holding down the "C" key, this tells it to boot from the disc. Since it's a DVD it will take a little longer to boot than an internal hard drive does.
     
  7. maflynn Moderator

    maflynn

    Staff Member

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    Boston
    #7
    Yeah but not 15 minutes the OP stated, so clearly something is wrong and he should call apple.
     
  8. Stinkysteve macrumors member

    Joined:
    Dec 21, 2002
    Location:
    Westchester County, NY
    #8
    Make sure you have any external devices disconnected when you do this, I have had problems in the past like this.
     
  9. carrollf thread starter macrumors regular

    carrollf

    Joined:
    Aug 8, 2007
    Location:
    Ireland
    #9
    Could it have anything to do with the new drive itself (Toshiba MK1059GSM). Would there be any driver issues or is the drive not supported?
     
  10. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #10
    I believe that pretty much any 2.5" SATA hard drive will work in the MacBook Pro. I just Googled here on MacRumors and I found at least 1 person who was using a 1TB Toshiba drive in their MacBook Pro so it shouldn't be a problem.

    Are you sure you got the SATA connector seated properly on the new hard drive? Was your optical drive working before you replaced the hard drive? Was your restore disc readable before you replaced the hard drive? What does the MacBook Pro do it you try to boot it without any disc in the optical drive?

    Edit: Just thought of one more thing, I noticed you also have an iMac, for the restore disc you're using are you using the one that came with the MacBook Pro and not the iMac one?
     
  11. carrollf thread starter macrumors regular

    carrollf

    Joined:
    Aug 8, 2007
    Location:
    Ireland
    #11
    Using both restore disks (Mac OS and Applications) that came with the MBP.

    One new thing I just did is tested booting with a Win XP DVD and it boots up with no problems. I am now seeing the "Windows is loading files..." message. Can I take it that this means my Mac OS X Restore DVD is corrupt as well as my Applications Restore DVD as both will not boot? Seems strange for both DVDs to have issues doesn't it?

    What version of Mac OS X "should" have been on the MBP when I bought it 1 weeks ago? The restore disk is 10.6.3 but I wonder if there is any chance that they gave me an older restore disk to the version of OS X that they put on the machine?? Maybe 10.6.4 came on it - I never checked! A long shot but would explain a few things...
     
  12. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #12
    It should boot with the restore disc. I don't know if the Applications disc is bootable though. It probably came with 10.6.3 as I think that was current at the time of the current MacBook Pro revision. It may have had 10.6.4 on it, but it still should boot with 10.6.3. It's possible the disc is either bad or damaged. Maybe you could try the restore disc again and just leave it for a while and see what happens.
     
  13. carrollf thread starter macrumors regular

    carrollf

    Joined:
    Aug 8, 2007
    Location:
    Ireland
    #13
    One other interesting thing is that I tried to use MagicISO to make a bootable ISO image of the disk that I could then burn onto a new DVD. However, MagicISO told me that the OS X DVD is non-bootable! Surely it would have to be a bootable disk so either MagicISO is wrong or the DVD has serious problems!!
     
  14. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #14
    I'm not familiar with MagicISO, so I had to Google it, looks like it's Windows software correct? I believe that Windows can't read Mac disks, so, that may be all it means.

    Curious, if you put the MacBook Pro's restore disc in your iMac can it read it? Can it boot from it?
     
  15. toolbox macrumors 68020

    toolbox

    Joined:
    Oct 6, 2007
    Location:
    Australia (WA)
    #15
    Anyway sata hdd will work in there. Try have you reset the pram? Might be worth doing it. Then hold C and try and boot from the disk. Make sure there not scratched or have finger marks on them. If u have some compressed air maybe squirt a bit of air in the dvd slot just in case there is stuff on the laser
     
  16. guitargoddsjm macrumors 6502

    Joined:
    Feb 25, 2008
    Location:
    MA
    #16
    If worse comes to worst, try this:

    If you have an external hard drive or a large flash drive, torrent a copy of Snow Leopard and map it to a 10gb partition. This works just as well as an installation DVD (I had to do this last week to restore my old macbook I was selling, as my parents had our Snow Leopard disk at home).

    If you need any help, just shoot me a PM
     

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