Cannot install outlook on iPad

Discussion in 'iOS Apps' started by Wando64, May 9, 2017.

  1. Wando64 macrumors 6502

    Joined:
    Jul 11, 2013
    #1
    For a few days I have been unable to update Outlook on my iPad Pro 9.7".
    It seems to download fine (I.e. The download circle completes) but then it comes out with a pop up saying the app cannot be downloaded at this time.
    Thinking that my current installation might have gotten corrupted, I thought I'd try to uninstall it and then re-install Outlook from scratch.
    Bad mistake as I still cannot install Outlook and I am getting the same error message.
    Anyone else experiencyng the same?
    Any suggestion?
     
  2. Wando64, May 10, 2017
    Last edited: May 10, 2017

    Wando64 thread starter macrumors 6502

    Joined:
    Jul 11, 2013
    #2
    Today I found out that Outlook is not fully uninstalled. No matter what I do, when I reboot an empty icon appears, called Outlook-iOS. Short of restoring to factory setting, does anybody have any suggestions for fully uninstalling Outlook?

    EDIT: i tried to uninstall it using iTunes and it didn't work
     
  3. Wando64 thread starter macrumors 6502

    Joined:
    Jul 11, 2013
    #3
    Just in case someone else runs into the same problem, this is how I resolved it.
    I didn't have any recent backup, so i made a backup with iTunes, tethered, and then immediately restored my iPad using the backup I had just made. This forced the re-install of iOS and then I was able to re-install Outlook without problems.
     

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