Cannot install outlook on iPad

Discussion in 'iOS Apps' started by Wando64, May 9, 2017.

  1. Wando64 macrumors 6502


    Jul 11, 2013
    For a few days I have been unable to update Outlook on my iPad Pro 9.7".
    It seems to download fine (I.e. The download circle completes) but then it comes out with a pop up saying the app cannot be downloaded at this time.
    Thinking that my current installation might have gotten corrupted, I thought I'd try to uninstall it and then re-install Outlook from scratch.
    Bad mistake as I still cannot install Outlook and I am getting the same error message.
    Anyone else experiencyng the same?
    Any suggestion?
  2. Wando64, May 10, 2017
    Last edited: May 10, 2017

    Wando64 thread starter macrumors 6502


    Jul 11, 2013
    Today I found out that Outlook is not fully uninstalled. No matter what I do, when I reboot an empty icon appears, called Outlook-iOS. Short of restoring to factory setting, does anybody have any suggestions for fully uninstalling Outlook?

    EDIT: i tried to uninstall it using iTunes and it didn't work
  3. Wando64 thread starter macrumors 6502


    Jul 11, 2013
    Just in case someone else runs into the same problem, this is how I resolved it.
    I didn't have any recent backup, so i made a backup with iTunes, tethered, and then immediately restored my iPad using the backup I had just made. This forced the re-install of iOS and then I was able to re-install Outlook without problems.

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