Cannot log in! Please help!

Discussion in 'MacBook Pro' started by CozmoCreepers, Aug 8, 2013.

  1. CozmoCreepers macrumors newbie

    Joined:
    Aug 8, 2013
    #1
    Hi all,

    I'm so glad I've found this forum. I am at my wits end trying to fix my MacBook Pro.

    I bought it from Apple last year and it has run like a beauty, until last month when I tried to start up and log in and the screen goes white, then reverts back to the log in page. I've tried a couple of suggestions from people but they didn't work. I phoned up Apple (as don't have a store anywhere near me to talk with a Genius) and they wanna charge me £35 to fix it, which if I can help it, I don't want to do.

    I am terrible with computers, so I would appreciate any help/tips to be in as easy to understand as possible (as I'm not too bad as long as things are explained easily).

    Please help, I got married in May and I have ALL my wedding photos, video's, honeymoon videos, plus I have a song I made for my husband on the day on there with a video to it with all photos of us growing up etc, plus our hen and stag do. I'm petrified I'm going to loose it all!

    I have an older MacBook (the white one) which I got around 2007...which I'm using now.

    I really am begging for help, I need to get all the stuff thats on there off it at least, as I can't seem to get it through my iCloud :(

    Please help!

    Regards
    Cozmo
     
  2. gngan macrumors 68000

    gngan

    Joined:
    Jan 1, 2009
    Location:
    MacWorld
    #2
    If there are important stuff in there then take it to Apple. It's definitely worth £35 for all the memories.
     
  3. niteflyr macrumors 6502a

    Joined:
    Nov 29, 2011
    Location:
    Southern Cal
    #3
  4. CozmoCreepers thread starter macrumors newbie

    Joined:
    Aug 8, 2013
    #4
    Thanks for your responses.

    I have tried all that niteflyr, unfortunately it did nothing, but thank you.

    Last night I gave in a phoned Apple. They are saying I need to get a cable to transfer the data so I can wipe it. Which I will do tomorrow.
     

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